CSC Program Coordinator
Company: PermiaCare
Location: Midland
Posted on: May 3, 2024
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Job Description:
Job Number: 447Location: MidlandSupervises: YFLSA:
Non-ExemptDivision: MHSalary: $35.95 per hour. Sign on bonus may be
available.Shift: M-F 8am - 5pm; may require a flexible work
schedule; Assigned work hours may change as the needs of the agency
and clients changeDriving required: YTravel required: YSettings:
office, fieldPOSITION SUMMARY/JOB PURPOSE:The CSC (Coordinated
Specialty Care) Program Coordinator ensures that services are
provided with fidelity for the Coordinated Specialty Care First
Episode Psychosis (CSC FEP) program requirements. This program
serves individuals between 15 to 30 years old who are suffering
from their first onset of a psychotic disorder. The team works
weekly with individuals to assist them in employment or education
needs in addition to helping them understand their mental health
and work on recovery goals. The CSC Program Coordinator monitors
and tracks service delivery, maintains tracking documentation,
submits reports, and ensures clinical meetings are completed. This
position will provide direct supervision to the CSC Case Manager
while working closely with supportive employment specialists,
family partner specialists, peer support specialists, and medical
staff. The CSC Program Coordinator will provide direct services to
individuals in the program including skills training, case
management, psychoeducation, and counseling services.This position
works independently, under limited supervision, reporting major
activities through periodic meetings.EDUCATION, EXPERIENCE, OTHER
QUALIFICATIONS:Education Required: A Master's Degree in Counseling,
Psychology, Social Work, or a related subject area with full
licensure as an Licensed Professional Counselor (LPC), Licensed
Clinical Social Worker (LCSW), or Licensed Marriage and Family
Therapist (LMFT) is preferred. Professional licensure status of
LPC-Associate, LMFT-Associate, or LMSW under clinical supervision
is allowable for position.Experience Required: At least 1 year
experience in the social services field. At least 1 year of
supervisory experience preferred.Registration, Certification,
Licensure or other Qualifications Required: Must maintain a valid
Texas Driver's license, auto liability insurance and a driving
record acceptable to PermiaCare's insurance requirements.Required
to pass criminal history and background checks as well as
pre-employment drug screen.Must obtain QMHP (Qualified Mental
Health Professional) certification within 6 months.ESSENTIAL DUTIES
AND RESPONSIBILITIES:Provide direct services to individuals in this
population as identified through recovery plan and TRR
assessment.Provide direct supervision to CSC Case Manager.Monitor
services delivered by Supportive Employment Specialists, Family
Partner, and Peer Support Specialists.Hold weekly CSC team
meetings.Hold bi-weekly meetings with supportive employment
specialists.Track monthly performance numbers.Submit quarterly
reports to Texas Health and Human Services Commission
(HHSC).Provide education and outreach about FEP to individuals in
services, family members, community, and local stakeholders.Link
individuals in services to integrated services including medical
care, substance abuse treatment, crisis services, veteran services,
or any other needed services identified by clients.Assist CCBHC
Manager with workflow and operations to ensure services are meeting
client needs and effective.Meet unit performance measures or
targets.Maintain assigned caseload of individuals with mental
illness.Coordinate services to designated caseload.Enter accurate
and appropriate documentation of services within timeframe
required.Maintain confidentiality of sensitive records and
treatment information, client files and protected health
information in compliance with HIPAA, laws, rules and regulations,
and established procedures.Maintain regular and reliable physical
on-site attendance. Regular attendance, dependability, and
promptness are required for the scheduled work day 100% of the
time, to ensure consistency and completeness of program's
processes.Comply with the Abuse, Neglect, and Exploitation policy
and reporting requirements.Adhere to the Code of Conduct and
Standards of Behavior policy requirements.Establish and maintain
effective work relationships with individuals served and their
families, supervisors, co-workers and visitors by demonstrating
cooperative, courteous and respectful behavior at all
times.Communicate regularly with supervisor.Open and process
mail/email in a timely manner.Answer phone, collect phone messages
and respond to requests timely and accurately.Maintain safe and
clean working environment by complying with procedures, rules and
regulations.Perform all work functions and interactions using a
trauma informed approach.Display professionalism when representing
PermiaCare and the program in the community.Maintain compliance
with legal requirements and company policies and
procedures.Maintain valid and current driver's license, auto
insurance, acceptable driving record and reliable transportation at
all times. Driving may be required for this position.Complete all
training as assigned prior to due date.Other duties as
assigned.Plan, organize, assign, supervise, review, and evaluate
the work of assigned employees.Participate in the hiring process
and termination process of assigned employees, including
recommending selection of staff to hire.Complete employee
corrective actions as needed and in a timely manner.Communicate
regularly with assigned employees.Ensure compliance for performance
evaluations for assigned employees.Perform approval of timesheets
on time.Develop, implement, and monitor new and revised operational
policies and work procedures.Monitor caseloads of assigned staff
and assigns work accordingly.Coordinate with Human Resources to
respond to employee concerns or complaints.Establish expectations
and provide employee performance feedback on an on-going basis,
including ensuring understanding of performance targets and
goals.Provide orientation and on-going training, mentoring, and
coaching to assigned employees.Maintain quality and quantity of
work performed within work unit.Fill in for subordinates when
needed to ensure coverage.Assist in resolving emergencies.Identify
and resolve workplace problems.Ensure direct reports are aware of
adhere to PermiaCare policies and procedures.Ensure time is
reported accurately.MARGINAL DUTIES AND RESPONSIBILITIES (these
duties are not designated as essential for the purposes of ADA;
they are still required duties):Fill in for other MH staff as
needed.Progress notes clearly show progress or lack of progress in
accordance with current provider agreement. (Meeting Minimum
Requirements of Current Internal Provider Agreement).Discharges and
discharge summaries are completed when needed and in accordance
with regulatory guidelines.Identify client needs and client risks
through administration of TRR assessments and in collaboration with
the CCBHC manager, the UM team, the IT team, and the UM
committee.Participate in community activities and/or attends
community meetings as needed.Participate in workgroups and
committees as assigned.Provide translation, if
applicable.Participate in team meeting or staffings.KNOWLEDGE,
SKILLS, ABILITIES AND COMPETENCIES:Advanced knowledge of mental
illness and treatment.Knowledge of HIPAA and ability to protect
confidentiality.Effective multi-tasking skills.Good organizational
skills.Welcoming, positive behavior.Ability to express self clearly
and effectively, orally and in writing.Effective time management
skills.Exceptional customer service skills, including positive
attitude.Cultural sensitivity.Dependable attendance and
punctuality.Knowledge of trauma informed theories, principles and
practices.Flexibility and adaptability to different work
environments.Excellent computer skills, including Word, Excel,
Outlook, and Electronic Health Records (EHR).Reading and
comprehending.Reasoning and analyzing.Ability to coordinate with
various inter-agency personnel.Ability to fulfill PMAB and
CPR/First Aid requirements.Ability to work independently.Good
interpersonal skills, including ability to build rapport with
individuals including co-workers.Ability to display comfort in
interacting with individuals of diverse cultural, ethnic and
economic backgrounds and with social service, healthcare,
educational and criminal justice organizations, as needed.Ability
to acquire and utilize new skills as the job requires.Ability to
work cooperatively and productively with supervisor, individuals,
co-workers, and groups of persons at all levels of activity,
contributing to a spirit of teamwork.Ability to maintain highly
confidential information.Ability to remain calm in stressful
situations.Ability to plan and schedule work and implement
directives without constant supervision.Model professionalism by
appropriate dress, language, ethics and work habits.Ability to
drive personal and/or company vehicle. This position may require
travel to agency program sites, community and residential sites,
and/or locations outside the PermiaCare catchment area. This
position may require transport of agency individuals and/or
individuals served.Conflict resolution skills.Decision making
abilities.Supervisory and leadership skills.PHYSICAL
REQUIREMENTS:Abilities Required:Light Lifting, under 15 lbsLight
Carrying, under 15 lbsWalkingStandingSittingOperating office
equipmentOperating motor vehicleAbility to seeDepth perception
neededHearing (with aid)Ability to writeAbility to countAbility to
readAbility to tell timeOther (specify): driving required. May
require some travel after hours and overnight.WORKSITE
CONDITIONS:TravelInsideWorking closely with othersWorking aloneADA
Statement: Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.EEO
Statement: PermiaCare is committed to hiring and retaining a
diverse workforce. We are proud to be an Equal Opportunity
Employer, making decisions without regard to race, color,
ethnicity, national origin, sex, sexual orientation, gender
identity, religion, age, disability, veteran status, genetic
information, or any other characteristic protected by state or
federal law.This job description is not designed to cover or
contain a comprehensive list of duties, activities or
responsibilities that are required of the employee for this job.
Duties, activities and responsibilities may change or new ones may
be assigned at any time with or without notice. This job
description does not constitute an employment contract with
PermiaCare. Employment is at-will. Would you like to work for an
agency that makes a difference in the lives of people in your
community every day? Join our team of dedicated and passionate
staff and use your talents and skills to help others. Work one on
one and as part of a team with kids or adults with mental illness,
developmental disabilities, HIV or substance abuse diagnoses,
assist from behind the scenes in any one of our administrative
departments, or provide necessary support for the direct care
staff. Be an asset to your community while getting paid for
it!PermiaCare is a public agency that provides a comprehensive
array of services to persons experiencing mental illness,
intellectual and developmental disabilities, and substance use
disorders. We deliver high quality services to eight counties in
Texas, serving the community as effectively and efficiently as we
can. PermiaCare provides four main services: Mental Health (MH)
Services, Intellectual and Developmental Disabilities (IDD)
Services, Substance Use Disorder (SUD) Services, and Early
Childhood Intervention (ECI) Services.PermiaCare knows that quality
healthcare is important to maintaining a healthy life and providing
proper care for your family. Health insurance through BCBS is
provided free of charge to each full-time employee at PermiaCare,
with the ability to purchase coverage for your family. Dental,
vision, Colonial and AFLAC offerings are also available through
payroll deductions for any PermiaCare employee for themselves and
their family. Retirement, Life Insurance, Employee Assistance
Program (EAP), Paid Time Off, Long Term Disability and Workers
Compensation benefits are also covered by the agency. PermiaCare
provides training and development through New Employee Orientation
and ongoing training requirements. Educational assistance is also
provided for qualified
employees.PM22PIdf83ee8def84-25660-33930988
Keywords: PermiaCare, Midland , CSC Program Coordinator, Other , Midland, Texas
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