Child Support Officer II / Administrative Assistant
Company: Goodwill Industries
Location: Odessa
Posted on: May 15, 2022
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Job Description:
Job Description This is a temporary position at The Office of
Attorney General for a Child Support Officer GREAT OPPORTUNITY TO
SEE IF YOU ARE THE RIGHT CANDIDATE TO GO FROM A TEMPORARY
ASSIGNMENT TO A CAREER WITH A STATE AGENCY Must have a clean
background to qualify Must have either a Bachelors degree, 4 years
experience in the legal field or 4 years experience in collections
to qualify GENERAL DESCRIPTION Performs entry-level/routine child
support work. Work involves conducting detailed investigations to
locate absent parents, establishing paternity; enforcing court
orders for child support and /or responding to customer inquiries.
Level of Complexity of State Classification: Routine Level of
Supervision of State Classification: Works under moderate
supervision, with limited latitude for the use of initiative and
independent judgement. ESSENTIAL POSITION FUNCTIONS Takes the
appropriate case action to locate absent parents, establish
paternity for children born out-of-wedlock, establish or enforce
child/medical support obligation, or initiate case closure: ---
Conducts detailed in-office investigations to locate parties,
verify employment and determine assets --- Prepares documents
relating to legal and administrative actions to establish or
enforce child support orders --- Negotiates lump sum payments from
noncustodial parents who owe past due child/medical support ---
Negotiates out-of-court settlements and agreements with parties
(CSO II only) --- Monitors child support cases and refers
delinquent cases for the appropriate enforcement action(s) ---
Documents all case actions taken using the appropriate agency
tools, including but not limited to Texas Child Support Enforcement
System (TXCSES), case/court documents --- Reviews and maintains
child support virtual files for accuracy in the Enterprise Content
Management (ECM) repository --- Reviews cases to determine if the
cases are eligible for closure Attends court to assist legal staff,
as needed Researches case information on the computer including
TXCSES Maintains current knowledge of child support policies and
procedures, Texas Family Law, federal regulations and other states
IV-D regulations Assesses child support cases to determine the
appropriate case action Explains Child Support Program policies,
procedures and regulations to customers Responds to customer
inquiries and complaints Assesses the validity of complaints
against the IV-D program with impartiality Serves as Notary Public
Performs related work as assigned Maintains relevant knowledge
necessary to perform essential job functions Attends work regularly
in compliance with agreed-upon work schedule Ensures security and
confidentiality of sensitive and/or protected information Complies
with all agency policies and procedures, including those pertaining
to ethics and integrity MINIMUM QUALIFICATIONS Education:
Bachelor's degree from an accredited college or university;
experience in the following (or closely related) fields may be
substituted for the required education on a year-for-year basis:
full-time Child Support Program, investigations, credit
collections, customer service, legal assistant, legal secretary,
IV-A eligibility specialist, insurance adjustor Sill in negotiating
and interviewing Skill in using a computer for word processing and
data entry/retrieval Skill in handling multiple tasks,
prioritizing, and meeting deadlines Skill in effective oral and
written communication Skill in exercising sound judgment and
effective decision making Ability to receive and respond positively
to constructive feedback Ability to work cooperatively with others
in a professional office environment Ability to provide excellent
customer service Ability to arrange for personal transportation for
business-related travel Ability to work more than 40 hours as
needed and in compliance with the FLSA Ability to lift and relocate
30 lbs. Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS Education: graduation from an accredited
four-year college or university Experience: Knowledge:
investigative practices and techniques Skills: Abilities:
Certifications: Other Language: Ability to proficiently read,
write, and speak Spanish Performs routine to moderately complex
child support enforcement actions to collect arrears through
special collections programs. Work involves assessing cases,
enforcing court orders for child support and/or responding to
customer inquiries. Prepares and processes legal documents and
monitors case progress. Negotiates lump sum collections with
obligors and/or obligors attorneys. Must have a medical disability
or a barrier to employment to qualify
Keywords: Goodwill Industries, Midland , Child Support Officer II / Administrative Assistant, Administration, Clerical , Odessa, Texas
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