Service Manager - Sewell BMW of the Permian Basin

Company: Sewell Family of Companies
Location: Midland
Posted on: February 27, 2026

Job Description:

Job Description Job Description The Sewell Family of Companies is in search of an experienced Service Manager to join our service team. As a Service Manager, the individual will manage the service team, ensure exceptional customer service, maximize service revenue, maintain high service quality standards, and improve customer satisfaction. The individuals expertise in automotive service operations, team leadership, and customer relations will be instrumental in ensuring the smooth and efficient functioning of our service department. In addition to the service manager's job responsibilities, the individual must be able to work effectively in a team environment and communicate effectively to contribute to our commitment of delivering exceptional service to our guests. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Career Growth Opportunities Retirement Plan Responsibilities Roles and Responsibilities: Perform yearly evaluations to assess performance and suggest compensation plans and modifications Understand and monitor the service section of the dealerships financial statement Assure proper repair order flow to satisfy warranty/dealership/business requirements Monitor the effective labor sales rate on a continuous basis Collect accounts receivable for service work Generate and continually strive to increase labor sales Set individual and total shop sales objectives Plan and execute an ongoing service advertising program Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc. Ensure that proper service sales techniques are being used Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly Determine staffing requirements Monitor dispatching to maximize efficiency of shop Ensure that all the necessary shop equipment is in proper and safe working condition Obtain and maintain control of the special tools necessary for the repair and service of the vehicles Keep abreast of new equipment and tools and recommend purchases Review flat rate flagging practices on a periodic basis Break down estimates into labor and parts before job is started so that repair technicians are aware of time allowances. Ensure that customers service files are up-to-date and are readily available for reference Follow up on parts department orders to ensure availability Quality-check completed jobs Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date and properly maintained Review technical bulletins and distribute them to appropriate technicians Stay up to date on product changes and new products Understand, keep abreast of and comply with federal, state and local regulations that affect service operations Understand the manufacturer's warranty policy and procedures Enforce factory policy and procedures Monitor, control and collect warranty receivables to comply with factory policies and procedures and allow for a positive cash flow and management and funds for the dealership Ensure that the work areas and customer waiting area are kept clean Maintain a high level of shop cleanliness, equipment repair and general shop appearance Schedule preventative maintenance of shop equipment Monitor the location and care of shop tools Organize and maintain use of the service departments designated parking areas Analyze and eliminate practices that waste supplies, utilities, space and time Represent the dealership in cases of emergency involving the service department or as directed by dealership management Attend training classes as directed by management Schedule: Monday through Friday 7 am. 6 pm., Saturdays 8 am. 5 pm. Requirements Skills and Requirements: High school diploma or the equivalent Five years of experience in the luxury automotive repair industry College degree and factory training credentials Two years of supervisory experience Excellent communication, supervisory and management skills Ability to operate the department at a profit according to dealership guidelines Proficient knowledge of dealership computer systems Must have a valid drivers license and acceptable driving record, complete background screening, and provide all government I-9 requirements Must be a team player with impeccable honesty and integrity Must maintain a high level of professional personal appearance and conduct

Keywords: Sewell Family of Companies, Midland , Service Manager - Sewell BMW of the Permian Basin, Construction - Building Trades , Midland, Texas