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Case Manager

Company: Roi Solutions
Location: Dryden
Posted on: November 18, 2021

Job Description:

Call Center Agent Case Manager, Emergency Rental AssistanceWhat will I be doing: Assisting tenants with government rental aid. Review their application and process for approval or denial.Customer Care Agent Job Description:
ROI is searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.What are the benefits?

  • Health, dental and vision
  • Employee advancement
  • weekly drawing (gift cards, electronics etc...
  • Casual environment
  • DailyPay Partner - get paid daily!What Will I Be Doing?
    • Answering phones, emails and live chat from customers
    • Professionally responding to customer inquiries
    • Identifying, escalating priority issues and reporting to high-level management.
    • Following up on complicated customer interactions where required.
    • Recording details of customer interactions (proficiently and accurately)
    • Develop rapport with customers, with an upbeat and positive attitude
    • Offer solutions- not excusesWhat qualities do I have?
      • Excellent customer service attitude.
      • Ability to engage and tailor interactions with each customer, making their experience exceptional .
      • Friendly, confident and a self-starter
      • Strong verbal and written communicator
      • Positive and quick troubleshooterWhat qualifications do I need?
        • 1 year of customer service related experience (preferred)
        • 1 year of call center (preferred)
        • Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
        • Excellent grammar, punctuation and spelling (required)Job Type: Full-timePay: $12.00 - $15.00 per hourBenefits:
          • 401(k)
          • Dental insurance
          • Health insurance
          • Referral program
          • Vision insuranceSchedule:
            • 8 hour shiftApplication Question(s):
              • Are you able to pass a background check?
              • Do you have your own computer?
              • Do you have high-speed internet?
              • Do you have a quiet distraction-free workspace?
              • Do you live in Utah, Ohio, Oklahoma, or Texas?Education:
                • High school or equivalent (Required)Work Location:
                  • Multiple locationsWork Remotely:
                    • YesWork Location: Multiple LocationsPreferred qualifications:
                      • 1+ year of experience in the customer service industryby Jobble

Keywords: Roi Solutions, Midland , Case Manager, Executive , Dryden, Texas

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