Installation Service Manager

Company: Service Pros Installation Group, INC.
Location: Odessa
Posted on: June 21, 2022

Job Description:

Job DescriptionTo assist in the development and growth of our installations department through proactive management of flooring and tile projects. This position is directly responsible for overseeing all ongoing jobs, open cases, pre-walks and post walks alike. Identify areas of improvement as it relates to the installations department and work with other departments on the development and implementation of internal processes to increase quality and end product delivery to our customer. This position is responsible for identifying and working with our installer base to develop real-life career paths with our organization. This position is an experienced problem solver with installation knowledge in carpet, LVP, hardwoods, tile on the floor and walls. Further, this candidate will understand the value and demonstrate leadership skills in creating and nurturing relationships.

• Schedule pre-walk appointments with customers to perform pre-con assessment of the project compared to as quoted. This includes confirming all design layout items, confirm materials needed, job readiness. Reviewing labor rates & instructions then adjusting based on confirmed info during pre-con. If different, communicating these changes via a pre-walk case to correct the quote to customer, work order, pick ticket and anything that would impact the job and delivery of a good buying experience for our customer and clarity of the job to the installer and what is expected.
• Daily management of all on-going jobs. Provide daily direction to installers. The ability to look at work orders, drawings, our internal systems including notes to gather facts and problem solve in a professional, kind and skillful way that inspires others to want to work with you and for you. Coordinate all aspects of job including additional materials & labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes
• Manage all cases with a sense of urgency while displaying strong conflict management and interpersonal skills, with a servant like attitude and leadership skills.
• Strong relationship development and nurturing skills that instills confidence in our company and your ability to manage projects large and small.
• Coordinate additional materials & labor needed to complete all on-going jobs including assisting in opening cases, getting change orders, job short or wrong material situations, and layout changes
• Work with scheduling department on all job bust, reschedule, scheduling requests including updates on installer schedules and forecasting
• Attracting and onboarding new installers with a growth and development strategy
• Manage all work orders within payroll deadlines and correct any payroll or reimbursement disputes with accounting department
• Manage or escalate any personnel conflicts with installers, field supervisors, customers etc.
• Manage all internal CRM communication, Email, texts, voicemails and phone calls in a timely manor.
• No remote work.Employment Type: Full TimeYears Experience: 1 - 3 yearsBonus/Commission: No

Keywords: Service Pros Installation Group, INC., Midland , Installation Service Manager, Executive , Odessa, Texas