Installation Service Manager
Company: Service Pros Installation Group, INC.
Location: Odessa
Posted on: June 21, 2022
Job Description:
Job DescriptionTo assist in the development and growth of our
installations department through proactive management of flooring
and tile projects. This position is directly responsible for
overseeing all ongoing jobs, open cases, pre-walks and post walks
alike. Identify areas of improvement as it relates to the
installations department and work with other departments on the
development and implementation of internal processes to increase
quality and end product delivery to our customer. This position is
responsible for identifying and working with our installer base to
develop real-life career paths with our organization. This position
is an experienced problem solver with installation knowledge in
carpet, LVP, hardwoods, tile on the floor and walls. Further, this
candidate will understand the value and demonstrate leadership
skills in creating and nurturing relationships.
- Schedule pre-walk appointments with customers to perform
pre-con assessment of the project compared to as quoted. This
includes confirming all design layout items, confirm materials
needed, job readiness. Reviewing labor rates & instructions then
adjusting based on confirmed info during pre-con. If different,
communicating these changes via a pre-walk case to correct the
quote to customer, work order, pick ticket and anything that would
impact the job and delivery of a good buying experience for our
customer and clarity of the job to the installer and what is
expected.
- Daily management of all on-going jobs. Provide daily direction
to installers. The ability to look at work orders, drawings, our
internal systems including notes to gather facts and problem solve
in a professional, kind and skillful way that inspires others to
want to work with you and for you. Coordinate all aspects of job
including additional materials & labor needed to complete all
on-going jobs including assisting in opening cases, getting change
orders, job short or wrong material situations, and layout
changes
- Manage all cases with a sense of urgency while displaying
strong conflict management and interpersonal skills, with a servant
like attitude and leadership skills.
- Strong relationship development and nurturing skills that
instills confidence in our company and your ability to manage
projects large and small.
- Coordinate additional materials & labor needed to complete all
on-going jobs including assisting in opening cases, getting change
orders, job short or wrong material situations, and layout
changes
- Work with scheduling department on all job bust, reschedule,
scheduling requests including updates on installer schedules and
forecasting
- Attracting and onboarding new installers with a growth and
development strategy
- Manage all work orders within payroll deadlines and correct any
payroll or reimbursement disputes with accounting department
- Manage or escalate any personnel conflicts with installers,
field supervisors, customers etc.
- Manage all internal CRM communication, Email, texts, voicemails
and phone calls in a timely manor.
- No remote work.Employment Type: Full TimeYears Experience: 1 -
3 yearsBonus/Commission: No
Keywords: Service Pros Installation Group, INC., Midland , Installation Service Manager, Executive , Odessa, Texas
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