Service Manager Carlsbad Ford

Company: Carlsbad Ford
Location: Carlsbad
Posted on: January 25, 2023

Job Description:

Krumland Auto Group is looking for a Service ManagerWe are looking for a personable, detail-oriented service manager to join our growing organization. In this position, you will provide excellent customer service experiences and maintain strong relations with manufacturers, dealers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.Service Manager Job Duties and -Responsibilities

• Oversee all services and work spaces in shop
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
• Manage and update invoices
• Process new orders and track inventory
• Communicate and maintain good relations with manufacturing reps and dealers
• Always keep a safe and clean workspace
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the companyService Manager Requirements and Qualifications
  • 5 years of experience
    • High school diploma or GED equivalent
    • A dynamic leader with a proven track record in customer service
    • Computer literate and proficient with inventory catalogs
    • Excellent oral and written communication skills
    • Must be fluent in English
    • Works well under pressure and manages stressful situations with ease
    • Organized, efficient, and results-driven
    • Strong customer service and salesmanship skillsOther duties may be assigned. -Work 6 days a week, weekend and holiday work hours as required.Benefits include medical, vision and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, company paid continuing education, employee discounts -and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. -

Keywords: Carlsbad Ford, Midland , Service Manager Carlsbad Ford, Executive , Carlsbad, Texas