ASSISTANT GENERAL MANAGER
Company: MCR Hotels
Location: Odessa
Posted on: May 26, 2023
Job Description:
ASSISTANT GENERAL MANAGER Homewood Suites Odessa, 7221 Tres
Hermanas Blvd, Odessa, Texas, United States of America Req Tuesday,
May 16, 2023 The primary purpose of the Assistant General Manager
at the Homewood Suites by Hilton Odessa is to ensure that guests
and associates have an excellent experience at our properties by
supporting all facets of the operation and managing financial
performance of the hotel.
Responsibilities:
- Understand and assist General Manager with basic accounts
payable/accounts receivable functions, along with P&L analysis
and budgeting
- Control costs at the same time as protecting the assets of the
hotel
- Turn in all paperwork in a timely manner with precision and
exactness
- Maintain daily, monthly, and annual property cash handling
procedures, deposits, and security
- Ensure any irregularities are recorded in appropriate locations
and brought to the attention of the GM and/or corporate office
- Create and maintain a strong team with great cohesiveness
- Under the direction of the General Manager, effectively hire,
train, and hold accountable the entire staff of the hotel
- Ensure brand and MCR standards are met and documented
- Motivate the team to drive revenue
- Understand sales effort within the market and drive both
Occupancy and ADR
- Effectively execute and maintain all front desk, housekeeping,
maintenance, and F&B logistics
- Demonstrate brand citizenship by maintaining compliance with
all required brand standards, behaviors, hallmarks, and license
agreement mandates. This includes passing all brand Quality
Assurance Audits and Local Inspections
- Drive improvement in guest satisfaction goals. Collaborate with
hotel team members to establish and implement services and programs
that meet or exceed guest expectations
- Interact with guests, solicit feedback, and build
relationships. Effectively respond to guests regarding service
challenges
- Use technology platforms to drive guest experience scores
- Ensure a safe and secure environment for guests, team members,
and hotel assets in compliance with the hotel or owner's policies
and procedures and regulatory requirements
- Enhance the hotel's reputation by accepting ownership for
accomplishing new and different requests and exploring
opportunities to add value to job accomplishments Requirements:
- Minimum of 1-year experience as a manager in the hotel industry
required
- Experience with the Brand a strong plus
- Must be highly motivated, self-directed, with strong initiative
and desire for achievement
- Exceptional customer service skills required
- Must possess strong computer skills
- Excellent communication and presentation skills
- Must be a leader, a driver, and guest service oriented
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights,
holidays, and weekends based on the demands of the hotel Our
Company
- MCR is the 3rd-largest hotel owner-operator in the United
States.
- Founded in 2006, our company has offices in New York City,
Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels
containing more than 22,000 guestrooms across 37 states and 106
cities.
- MCR has more than 7,000 team members across the country and
operates hotels under 9 Marriott brands, 8 Hilton brands and a
number of unflagged independent hotels.
- MCR was named one of Fast Company 's 10 Most Innovative Travel
Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership
Circle Award, the highest honor Marriott presents to its owner and
franchise partners, and a recipient of the Hilton Legacy Award for
Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas
Lodging Investment Summit (ALIS), the Urban Land Institute New York
Excellence in Hotel Development Award and the American Institute of
Architects national Architecture Award, the highest honor given by
the AIA. Other details
- Job Family Hotels
- Pay Type Salary
Keywords: MCR Hotels, Midland , ASSISTANT GENERAL MANAGER, Executive , Odessa, Texas
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