IT Process Manager - Asset Management
Company: Midland Memorial Hospital
Location: Midland
Posted on: April 22, 2024
Job Description:
The IT Process Manager is responsible for the operational
management of an Information Technology Infrastructure Library
(ITIL) process(s). The Process Manager's responsibilities include
planning and coordination of all activities required to be carried
out, monitoring, and reporting on efficiency and effectiveness of
the processes assigned. Additional responsibilities include
sponsorship, process designs, change management and continual
improvement of the process(s) and reporting metrics. The Process
Manager will champion, lead, and enforce established policies and
ensure IT departments, subcontractors, vendors, and customers
understand and follow all process policies and procedures. The IT
Process Manager will support the tools and ESM (Enterprise Service
Management) platform supporting all ITIL processes. This is a
critical role in aligning IT Services with stakeholders such as
Supply Chain, and Finance. This role will focus on improving the
quality and consistency of the delivery of IT services across the
health system and contribute to service strategy, design,
operations, and measurement of the overall effectiveness of IT
Shared Services.SHIFT AND SCHEDULEFull Time: 8:00 AM - 5:00
PMESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
- Manages ITIL activities and initiatives across the IT
organization.
- Responsible and oversees the foundational ITIL processes,
including Asset and Configuration Management practices.
- Develop and manage the ITAM (IT Asset Management) processes,
including procurement, inventory mgmt., lifecycle mgmt., and
disposal of all IT assets.
- Responsible for working with the management team in developing
capital and operational annual budgets, including hardware refresh
budgets for critical IT assets.
- Baselines processes as a starting point to measure the
performance of the ITIL processes implemented.
- Benchmarks processes or other sets of data for the purpose of
continual process improvement and establishes current state and
sets process improvement goals and priorities to continually
evaluate and measure progress or improvement.
- Process assessment: Inspects, analyzes, and verifies whether a
standard or set of guidelines is being followed, that records are
accurate, or that efficiency and effectiveness targets are being
met.
- Governs ITIL process policies, including responsibility for
standards issuance and revision of procedures or forms, as directed
by the process owner.
- Responsible for defining, analyzing, planning, measuring, and
improving all aspects of ITIL processes. Ensures that processes,
tools, and roles are appropriate and meet the agreed service level
targets for availability.
- Manages the day-to-day operations and is the subject matter
expert for the ITIL processes that have been assigned.
- Provide guidance, leadership, and mentoring to IT Managers
related to ITIL processes, includes development, transition, and
operations around process implementations.
- Manage outside vendors and contractors to ensure performance
expectations, customer satisfaction, and compliance with Midland
Health policies.EDUCATION AND EXPERIENCE
- Bachelor's degree in computer science, management information
systems (or related field), or equivalent experience
preferred.
- 4 + years' experience in the health care industry or related
field and a minimum of 2 years' general IT experience is
desirable.
- IT Infrastructure Library (ITIL) certification preferred
(Foundation-level v2 or v3, and Intermediate-level, including
Service Transition, and Release, Control & Validation); in
addition, Control Objectives for Information and Related Technology
(CobIT) and project management certification is desirable.
- Experience or knowledge of inventory management or process
related certifications i.e., Six Sigma, CBAP (Certified Business
Analyst Professional), CBPP (Certified Business Process
Professional) desirable.
- Excellent Analytical and problem-solving skills.
- Excellent communication, written and verbal.PHYSICAL
REQUIREMENTS To perform this job successfully, an individual must
be able to perform each essential responsibility satisfactorily.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The individual
must be able to:
- Stand, walk, sit, stoop, reach, lift, see, speak and hear.
Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for
non-clinical staff. The individual must use an assisted-lift device
or get another individual(s) to assist with the lift that is over
these maximum limits.
Keywords: Midland Memorial Hospital, Midland , IT Process Manager - Asset Management, Executive , Midland, Texas
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