Customer Service Representative

Company: DXP Enterprises, Inc
Location: Hobbs
Posted on: January 16, 2022

Job Description:

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Responsibilities of Customer Service Representative/AR Clerk include, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products
• ---Post vendor invoices
• ---Process a high volume of invoices (approx. 150-200 daily)
• ---Research invoice errors and match exceptions
• ---Build strong working relationships with our vendors and plant locations
• ---Complete assignments on time with a high rate of accuracy
• ---Respond to requests and inquiries in a timely manner
• ---Excellent written and verbal communication with internal and external stakeholders
• ---Maintain focus - Emphasize business critical priorities to minimize service disruptions
• ---Maintain poise and professionalism especially during stressful situations or heavy workloads
• ---Other duties and special projects as assigned Qualifications of the Customer Service Representative/AR Clerk include, but are not limited to:
  • Excellent communication skills
  • Should be enthusiastic and able to work independently
  • Must have experience performing a majority of the functions
  • Prior inside sales/customer service experience
  • Data entry skills, organization, multi-tasking and customer focus is required
  • Regular in-person attendance required
  • ---At least 2 years of Accounts Payable experience required
  • ---10 key by touch
  • ---Accurate data entry/computer skills
  • ---Excellent communication skills
  • ---Coachable - willing to learn from mistakes and receive guidance
  • ---Experience with 3-way matching - PO, Receipt, Invoice
  • ---Microsoft Office experience a plus - including Excel, Word, and Outlook
  • ---Experience with Coupa a plus but not required
  • ---Must be able to pass the pre-employment screening processes#DXPAdditional Information: Physical Demand: N/A
    Working Conditions: Office Environment
    
    Training/Certifications: N/A
    
    Shift Time/Overtime: Normal in-person -business hours Monday-Friday, 7am-5pm
    
    Travel: N/A
    
    Education: High School Diploma Required DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
    -DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Keywords: DXP Enterprises, Inc, Midland , Customer Service Representative, Hospitality & Tourism , Hobbs, Texas