Customer Service Rep/Dispatcher
Company: Energi Personnel
Location: Stanton
Posted on: November 19, 2023
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Job Description:
Customer Service Job Description:The Customer Service
Representative is responsible for performing clerical and
administrative duties in an office setting. They assist by sorting
mail, filing, answering phones, greeting customers, scheduling
meetings, and restocking supplies. It is of the utmost importance
that the person in this position be able to manage the internal
exchanges that occur due to a rapidly paced environment. They
should be able to share knowledge and experience and be able to
easily collaborate with all employees in the department. Additional
responsibilities include, but are not limited to:Answer incoming
calls from our very important customersResolve any product or
service-related issues; follow up to ensure complete customer
satisfactionSchedule deliveries, dispatch service technicians
and/or route representatives to customer locationsTake payments and
maintain customer records by updating account informationHandle
collection calls and maintain financial accounts by processing
customer adjustments when necessaryPrepare and maintain compliance
and regulatory reporting (sales reports, month end reporting,
etc.)Input customers information into a databaseFiling
paperworkConduct credit checks as neededInput payroll information
into excelConduct quality reviews of financing paperwork Minimum
Requirements:High school graduate or equivalentCustomer service and
multi-line telephone experience requiredMust be proficient in
Microsoft ExcelAccount collections experience preferredAbility to
prioritize tasks in a fast-paced
Keywords: Energi Personnel, Midland , Customer Service Rep/Dispatcher, Hospitality & Tourism , Stanton, Texas
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