Customer Service Shift Supervisor - MAF
Company: Signature Flight Support Corporation
Location: Stanton
Posted on: May 7, 2024
Job Description:
Job Description
Signature Aviation is a market leading global aviation services
provider with over 220 locations and 6,000 employees worldwide. -
Eligible team members enjoy a wide array of benefits including
health and welfare options, generous 401k match, paid time off,
tuition assistance, and limitless opportunities for training and
development. -Signature Aviation is a Leads and directs activities
of Customer Service Representatives engaged in providing requested
services to general aviation aircraft, customers, passengers and
crew. - May perform the same or similar functions as those assigned
to the workgroup.
- Monitors performance of Customer Service Representatives to
ensure technical accuracy, demeanor and adherence to Company
policies and procedures.
- Assist customers with requested services such as fuel,
catering, hangar space, hotel accommodations, ground
transportation, etc.
- May transport customers by shuttle van to and from airport
terminal and local hotels as needed.
- May assist customers with loading and unloading baggage.
- May lead in, park and chock arriving aircraft and marshal out
departing aircraft.
- Bill customers for services rendered.
- Set up new accounts; maintain records and reports and other
clerical duties.
- Ensure security of passengers, crew, visitors and vendors
entering the terminal and/or the AOA.
- Recommends corrective action to adjust customer complaints and
address service irregularities.
- Comply with Company policies and procedures related to customer
service standards, ramp, safety and security procedures.
- Communicate with customers via telephone, fax, face to face,
e-mail, ConciAir System, Unicom/air to ground radio and in writing
for purposes of performing certain job duties and safety.
- Schedule and assign duties to Customer Service
Representatives.
- Maintain and stock information, materials and amenities in the
customer service areas.
- Act as liaison with vendors, i.e., limo service, catering,
taxis, rental cars, etc.
- Serve as a resource on all customer service matters.
- Provide training and assistance to Customer Service
Representatives and other personnel.Unless the accommodation would
impose an undue hardship on the operation of our business, we will
endeavor to make a reasonable accommodation to the known
limitations of a Team Member due to pregnancy, childbirth, and
related medical conditions or of a qualified applicant with a
disability. If reasonable accommodation is needed to perform
essential job functions and/or to receive other benefits and
privileges of employment, please contact (insert).
Job Responsibilities
The following are essential to the job, in addition to those listed
above and on the chart in this description. Certain functions may
be performed in varying weather and environmental conditions, such
as precipitation, extreme temperatures, jet engine fumes, dust, and
noise. The tasks are performed inside and outside near stationary
and moving aircraft (including spinning propellers and engines).
- Regularly stand and walk, use hands to finger, handle or feel;
reach with hands and arms; and talk or hear.
- Occasionally may lift and/or move up to 40 pounds.
- Read, write and fluently speak and understand the English
language.
- Read and interpret documents such as safety rules, operating
and maintenance instructions and procedure manuals.
- Operate office equipment including personal computer,
telephone, copy machine, adding machine, Unicom/air to ground
radio.
- Write routine reports and correspondence.
- Ability to speak effectively before groups of customers or
employees.
- Ability to effectively present information and respond to
questions from groups of managers, clients, customers and the
general public.
- Apply concepts of basic math to calculate figures and amounts
such as discounts, percentages, area and volume.
- Drive vehicles in areas congested with aircraft, moving and
stationary vehicles and equipment requiring the ability to identify
and distinguish colors, judge distances and spatial
relationships.
- Solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization
exists.
- Handle and prioritize multiple projects concurrently.
- Wear uniform and insignia as prescribed by the Company.
- Report to work in a regular and timely basis.
Job Qualifications
To qualify for this position, applicants and those in the role must
have:
- High School diploma or general education degree (GED)
- Minimum of 18 years of age
- A valid state driver's license
- A professional appearance
- Ability to pass background checks (criminal and motor vehicle),
drug tests, receive and maintain issuance of an airport security
badge, and be insurable by the company's applicable insurance
policies
- Must be legally authorized to work in the country of
employment
- Ability to successfully and timely complete Signature's
training programs -Ability to use a computer and email, including
passing computer-based training modules
- Strong verbal and written English communication skills
- Ability to work flexible schedules and in various weather
conditions
- Ability to perform simple arithmetic (addition, subtraction,
multiplication, division, percentages, fractions, angles, degrees,
time)
- Preferred: knowledge of radio procedures and protocolsQualified
applicants will receive consideration for employment without regard
to age, race, color, religion, sex, sexual orientation, gender
identity, national origin, or other protected characteristics.
About Us
From your health to your financial wellness, there are several
benefits for you and your family when joining Signature Aviation. -
- - - -Our Benefits:
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident
Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement -
- Training and Development
- Employee Assistance Program (EAP) & Perks
Keywords: Signature Flight Support Corporation, Midland , Customer Service Shift Supervisor - MAF, Hospitality & Tourism , Stanton, Texas
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