Member Service Representative (Overnight)
Company: Undefeated Tribe Operating Company LLC
Location: San Angelo
Posted on: February 16, 2026
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Job Description:
Job Description Job Description MEMBER SERVICES REPRESENTATIVE
(OVERNIGHT) Front Desk Associate Part Time or Full Time, Hourly Job
Family: Club Staff Location: 4349 Sherwood Way, San Angelo, Tx
76901 Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for
providing exceptional customer service to our club members and
staff for the overnight shift at Crunch Fitness - Undefeated Tribe.
Undefeated Tribe is an official franchise of Crunch Fitness based
in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness
brand across Texas and Oklahoma over the next two years and will be
inviting over 500 individuals to join their team to help their
community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a
collaborative, fast-paced, and engaging place to work. It’s vital
to our success to continue to take risks and think big. This takes
tons of hustle, creativity, and boldness. The Undefeated Tribe
strives to enrich the lives of others through the power of
well-being. Position Overview The Member Services Representative
creates a warm, kind, and hospitable environment for team members
and members alike, are passionate about fitness and excited about
serving others, and help to deliver our purpose “to enrich the
lives of others through the power of well-being.” You are an
optimistic person that has a naturally persuasive style. You are
good at communicating in a demonstrative instructional way, as you
like to chit-chat when meeting others. You enjoy harmony within the
workplace and prefer being the facilitator of information as
opposed to the resident technical resource. You are energetic and
like variety when it comes to doing multiple tasks. Your
communication is loaded with details and delivered in quick bursts.
You prefer things being tidy, done correctly and being put away in
their proper place. You require direction, rules and structure in
your format. Once you become familiar with a process, you will tend
to become more comfortable and develop your skills and decisions
based on history. Responsibilities Greets all members & guests with
a smile and enthusiasm, including consistently demonstrating the
dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales Promotes
membership privileges including tanning, group fitness, small group
training and childcare Delivers on new member enrollment
expectations, including guest conversion, Peaks %, ACH %, and
CrunchOneKickoff standards Checks in all members and guests in
accordance with company procedures, to include resolving any member
check-in with an alert Answers phones in a courteous, helpful,
professional manner Communicates special events to members and
guests Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition Is an expert in
all club facility, services, programs and schedules/hours of
operation Maintains a clean and organized work area Able to
navigate all stations of the front desk area, to including
check-in, Relax & Recover, guest services, and membership sales May
be asked to clean beyond shift duties to support a clean, crisp,
grand-opening ready facility Performs opening and closing checklist
and duties Required Skills & Experience Minimum 1 year of
experience in a service-oriented position preferred Ability to
communicate effectively and demonstrate proficiency in reading and
writing skills required Strong customer service orientation CPR/AED
certification required (can be obtained within 30 days of hire)
Physical Requirements Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged
standing and walking Education Requirements High school diploma or
GED required Compensation (Hourly) $12-14/hour Commission Benefits
PTO Subsidized health insurance coverage (health, dental, vision)
for full time positions Basic Life and AD&D HSA Short-term
disability Free gym membership Travel No travel required EQUAL
OPPORTUNITY EMPLOYER UDT is an Equal Opportunity Employer, a
drug-free workplace, and complies with ADA regulations as
applicable. UDT provides equal employment opportunities to all
employees and employment applicants and prohibits discrimination
and harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation, and training. Join us in making Crunch Fitness the
talk of the town! Apply now and be a driving force in transforming
lives through fitness.
Keywords: Undefeated Tribe Operating Company LLC, Midland , Member Service Representative (Overnight), Hospitality & Tourism , San Angelo, Texas
