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CSR -

Location: Odessa
Posted on: April 8, 2021

Job Description:

AppleOne is currently recruiting for outgoing, skilled Customer Service Representatives for a large call center located in the Midland, Texas area.



The shifts required for this position can range between 8am to 6:30pm, Monday through Friday, with no weekends!! This is a temp to hire opportunity, with conversion occurring around 90 days. Great benefits, upon conversion! High School Diploma/GED equivalent is required for this position. Must be able to pass a criminal background check.



Job Duties:


? Responds to customer phone inquiries in a prompt, courteous and concise manner.


? Provides callers with unbiased information to assist customers with application and eligibility requirements.


? Accesses, reads, and interprets customers information and provides data elements within customer application.


? Performs accurately all data entry functions to reflect customer activity/transactions.


? Answers customer questions and assists in problem resolution.


? Assists customers in the enrollment process.


? Documents all customer encounters in clear and concise logs.



Qualifications / Skills / Requirements:


? Bilingual (English/Spanish) a major plus!!


? High school diploma, GED, or equivalent certification.


? Background in health care, human services, or customer service.


? Knowledge of Texas health and social services programs and geographical area.


? Experience in data entry and call centers.


? Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner.


? Excellent organizational, interpersonal, written, and verbal communication skills.


? Ability to perform comfortably in a fast-paced, deadline oriented work environment.


? Ability to successfully execute many complex tasks simultaneously.


? Must be flexible to work between the hours of 8:00 a.m. and 6:30 p.m.


? Background check required.



Pay: Between $14.29 / HR and $14.77 / HR


$14.29 for English reps


$14.77 for Bilingual (English/Spanish) reps



Workweek: Full Time


Benefits: Overtime Hours Available



Additional Requirements:


Typing Speed: 30 Words Per Minute


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Midland , CSR -, IT / Software / Systems , Odessa, Texas

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