Technical Inside Sales Representative
Company: System One
Posted on: May 16, 2022
System One is actively seeking a Technical Inside Sales
Representative for a direct hire position located in Odessa,
The primary focus includes providing internal and external
customers with service and information about very technical
products, prices, availability, etc., and processing the
transactions necessary to support the quote and order fulfillment
process. This role aims to assist customers quickly and
consistently in selecting and procuring product solutions that best
meet their needs.
Essential Job Responsibilities: Provide timely and helpful
responses to all inquiries, quote requests, and order confirmations
via any incoming method (phone, digitally, walk-in's)
Responsible for arranging deliveries, invoicing, and processing
Answer customer questions about products, prices, and
Use the business system (SAP B1) to process quotes, orders,
shipment tracking, etc.
Effectively utilize internal resources, document sharing platforms,
and product literature
Report & help to track customer complaints, non-conformances, and
errors to comply with our Quality System
Assist customers with requests for outsourcing material
Process credit cards for daily transactions.
Other Job Responsibilities: Display a consistent high level of
professionalism at all times.
This is shown in timeliness, appearance, and appropriate
relationships with other associates.
Participate in a team and/or project(s) that contributes to the
Strategic Plan or other initiatives to continuously improve the
Conduct ongoing learning to become a subject-matter expert in an
area needed to continue the evolution of the Customer
Sales support including account history and special customer
Awareness of and compliance with company Quality System (SQS)
Warehouse support for packing slips and shipping-related
General cleaning and organizational activities
Minimum Job Requirements
Education: Minimum High School Diploma or GED required.
3 years customer service/inside sales experience
Industry experience in technical instrumentation or process
Experience, Training, Knowledge:
Prior experience with company parts/applications preferred.
Ability to handle multiple priorities and multitask well in a
Capacity to progressively learn mechanical and fluid-system related
Internal and external customer empathy.
Good written and verbal communication skills.
Office Equipment and/or software knowledge: Requires mechanical
aptitude and software ability.
Proficient with Microsoft Office 365 - Outlook, Excel, PowerPoint,
Teams, and Word.
Experience in an ERP system such as SAP - or the ability to learn
our current business system (SAP: B1), and other platforms as
Physical/Mental Requirements: Business casual attire is
Travel could be required and is expected to be less than 2 weeks
The organization is committed continuous personal development
including tactical skills as well as transformational soft skills.
This position will require proficiency at the following EI
(emotional intelligence) skills. Teamwork & Collaboration
Thinking with speed (Agility)
Communication (Listening/Verbal Fluency)
Must possess sight/hearing senses to adequately perform the
functions of the job
The employee is regularly required to verbally communicate
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, ability to adjust focus.
Ability to lift 50 lbs.
Expectations: Maintaining corporate and local policies
Maintaining six corporate values
Innovation, Continuous Improvement, Integrity, Quality, Customer
Focus and Respect.
Supporting our four strategies contained within our strategic
Support our local quality program (SQS)
Complete as required certification work for assembly practices
Foster and cultivate the company brand
Working Conditions/Environmental Exposures: Work is normally
performed in a climate-controlled office or other human factors
Noise level is moderate and includes sounds of a normal office
No environmental hazards are encountered in performance of normal
The employee is essentially in an office environment and at a
desk/workstation but may be utilized in other areas of the business
*This is a permanent position with full benefits and relocation
package for qualified candidates.
Keywords: System One, Midland , Technical Inside Sales Representative, IT / Software / Systems , Odessa, Texas
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