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Mobile Associate

Company: KCI Wireless
Location: Midland
Posted on: November 5, 2018

Job Description:

Mobile Associate (MA) work as part of a Retail Team of Experts

to bring the T-Mobile brand to life. They live and breathe T-Mobile! This role

is a learning role, where new experts are working with their team and

proactively building skills and competencies, in preparation for the next level

up as a Mobile Expert. As a Mobile Associate, you will be required to

successfully complete new employee training. This role is

non-commission eligible. The Mobile Associate is a learning role and is

preparing for the next step in their career with us as Mobile Expert which

typically takes 90 days or less. But don't worry, Mobile Associates are eligible for a potential Mobile Expert Certification Bonus if you pass within 90 days of your start date. Plus, you'll become commission eligible once you become a Certified Mobile Expert. Yup, we are serious about your success and this allows us to ensure you are set up to be a successful Mobile Expert.

YOUR RESPONSIBILITIES

Builds proficiency related to serving and

selling to our customers, while providing a best in class customer experience

and building loyalty by:


  • Helping customers pick

    up right where they left off on their shopping journey, whether online, through

    Customer Care or in-store.
  • Exploring individual

    needs and providing hands-on demonstrations of the latest and greatest

    technology in-store.
  • Side-by-side selling

    to find personalized solutions beyond the bare-bones device and service plan

    that keep our customers connected to the people and lifestyle they love, including

    anything from unique accessories to up and coming Internet of Things (IoT)

    devices.
  • Guide your customers

    through their purchasing experience thoughtful questions, informative answers

    and sharing your expertise.
  • Approaching service

    and sales needs with patience, honesty, and empathy.

    Becomes skilled with and consistently

    leverages digital tools in interactions and onboarding to actively demonstrate:

    How our ever expanding-coverage stacks up in our customer's neighborhood,

    providing them with a lightning-fast LTE network!

    • Why T-Mobile plans and

      services will let our customers live unlimited, feel the love, stay connected

      and go further.
    • How we're redefining

      how wireless is done, down to device and account inspection, review and

      troubleshooting.
    • Completes training on

      T-Mobile in-store experience, new skills, and processes, knowledge of systems

      and reference resources.
    • Makes the most of

      their time on shift, consistently seeking out information between customers,

      learning about innovations in wireless and technology.

      Builds relationships with and partners with

      T-Mobile employees across channels, including business and customer service to:

      • Collectively own the

        customer experience and resolve issues, creating a seamless, run-around-free

        environment.
      • Successfully identify

        and handoff small business leads.

        YOUR QUALIFICATIONS

        • Passionate customer

          advocate with the desire to be yourself when connecting and having fun with our

          customers.
        • The desire to be a

          part of the game-changing T-Mobile store team.
        • Competitive drive and

          confidence to succeed in a fast-paced sales environment.
        • Willingness to work

          alongside peers and store leaders, learning and sharing best practices, while

          serving customers and providing resolutions to issues.
        • Effective at balancing

          customer experience and performance goals.
        • Ability to

          successfully complete a 3-week Full-Time New Hire Ready! Program to make sure

          you got the knowledge and training to provide our customers with an Un-Carrier

          Experience!
        • High School Diploma or

          equivalent
        • Successful ability to

          pass the KCI Candidate Assessment and Pre-employment background screening.
        • Legally authorized to

          work in the United States
        • At least 18 years of

          age.

          Keywords: KCI Wireless, Midland , Mobile Associate, IT / Software / Systems , Midland, Texas

          Click here to apply!

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