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IT Support Specialist

Company: Kelly
Location: Midland
Posted on: November 22, 2020

Job Description:

PRINT SERVICE DELIVERY SPECIALIST

The Print Service Delivery Specialist main responsibilities will be to provide run the business support globally, manage metrics, reporting, documentation, and service level agreement SLA.

A preferred candidate would have 3-5 years’ experience in an IT related support role.

The candidate will need to work well in a team environment and be able to complete assigned work individually using Agile methodology.

A detailed Job description is below.

Print Service Delivery Specialist Responsibilities:

Provide print solutions for Dow clients

Provide Run the Business support for Managed Print Services

Provide approval for new/move printer request

Manage Print functional mailbox

Work with other service providers to deliver services to Dow clients

Manage metrics, reporting, documentation, training, and delivery of print services

Manage life cycle of devices, communications for the changing environments and back-up to the Service Lead

Manage and maintain technical and support documentation for print fleet

Responsible for development, creation, and publication of print metrics

Work with site project teams to design solutions for print support needs

Assist with Print Incident management

Strong logical and analytical thinker with attention to detail

Appropriate risk taker who can anticipate risks and mitigate in the moment, and is able to find root causes of problems and quickly determine efficient solutions

Comfortable under high-stress and exhibits poise and focus

Awareness of general application development life cycle

Requirements, Design, Build, Test, and Implement Manage own work effort in multiple projects with little supervision

Entrepreneurial mindset, resilient and energized by frequent change Innate and insatiable curiosity about new technologies, with the ability to quickly learn and exploit cutting edge offerings to achieve business objectives

Demonstrate continuous improvement mindset and creativity

Strong verbal and written communication skills, creative and comfortable with various communication media and can engage technical and non-technical audiences

An ability to convey technical issues and material to non-technical individuals

Experience working with complex system implementations and organizational processes

Ability to work effectively in a team environment

QUALIFICATIONS:

US Citizenship is required 3-5 years of experience in an IT related support

Experience with monitoring of ticketing system, prioritizing problems, supporting projects, and supporting enterprise level infrastructure

Additional Details:

This role is supported by the Kelly Centralized Recruiting Team,  not your local Kelly branch.

For immediate consideration please APPLY ONLINE to this posting directly, or on MyKellyJobs:  www.mykellyjobs.com

Only qualified candidates can be contacted due to the volume of responses.

Applicants must be legally permitted to work in the United States.

We appreciate all our applicants, but we are not able to sponsor now; no C2C or H-1B.

There is no ‘per diem’ with this position and must be able to work on W-2 hourly basis.

There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

#KellyGTS

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Keywords: Kelly, Midland , IT Support Specialist, Other , Midland, Texas

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