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Information Technology Specialist (Customer Support)

Company: Department Of Homeland Security
Location: Artesia
Posted on: May 3, 2021

Job Description:

  • Duties




"The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard the American people, our homeland, and our values." We are a unique inter-agency organization preparing the next generation of law enforcement officers to meet our Nation's most pressing security challenges. Click here to learn more.

Learn more about this agency


The Information Technology Specialist (Customer Support/Network Services) position is located in the Field IT Support Branch, IT Operations and Support Division of the Chief Information Officer Directorate in Artesia, New Mexico.

Being an Information Technology Specialist (Customer Support/Network Services) makes you a valuable member of the FLETC team and mission. You will be responsible for providing support for end-user Electronic and Information Technology (EIT) customer support functions, providing technical/administrative support of Local Area Network (LAN) functions, serving as the backup Communication Security (COMSEC) User Representative and as the local Information Systems Security Officer, and performing a variety of IT special projects.

Typical assignments include:

  • Coordinating and providing the daily support of end-user electronic and information technology requirements.
  • Planning, coordinating, acquiring, configuring, inventorying, and maintaining a wide range of enterprise IT hardware and software.
  • Coordinating with customers and component headquarters' staff to identify potential solutions to Training Delivery Point's business requirements and working with government and contractor technical personnel in resolving issues including installation, configuration, troubleshooting, customer training, acquisition, and assistance.
  • Analyzing and defining network service requirements for telecommunications equipment.
  • Performing or overseeing the installation, configuration, security, and management of telecommunications hardware/software products to include adds, moves, and changes.
  • Providing support to the Training Delivery Point's Cybersecurity program to include implementation and supporting cybersecurity procedures and requirements.
  • Serving as the Training Delivery Point's communications security user representative.
  • Performing a variety of IT special projects.
  • Planning, developing, and implementing activities for a broad range of enterprise data communication solutions.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status


Promotion Potential


  • Job family (Series)

2210 Information Technology Management

Similar jobs

  • Chief Technology Officers
  • End-User Support Specialists
  • Information Technology Specialist (It Specialist)
  • Officers, Chief Technology
  • Specialists, End-User Support

  • Requirements



Conditions of Employment

  • You must successfully pass a background investigation.
  • You will need to set up direct deposit so we can pay you.
  • You must be a U.S. citizen to apply for this position.
  • Overtime work may be required.
  • Occasional travel may be required.
  • Required to undergo initial and random drug testing for illegal drug use. Employment is contingent upon favorable results.
  • Must possess and maintain a valid driver's license to conduct official government business.
  • This position is eligible for telework based on agency policy.
  • You may be required to work weekends and federal holidays.
  • This position requires you to have access, safeguard, and store classified national security information on a regular basis. You must be able to obtain and maintain a Top Secret security clearance.


The qualification requirements listed below must be met by the closing date of this announcement.

To qualify for the GS-12 grade level if you must possess the following:

At least one year of specialized experience equivalent to at least the GS-11 grade level in the federal service planning and delivering customer support services to include the acquisition, inventory control, and management of Electronic and Information Technology (EIT) hardware and software including market research, preparation of acquisition documentation, enterprise license tracking, maintenance of EIT, and disposal of EIT in response to customer requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Re-employed annuitants' annual salaries will be reduced by the amount of their retirement annuity and by further cost of living increases. FERS retirees receiving a FERS annuity supplement must also be aware that, like social security benefits, their FERS annuity supplement is subject to an earnings test and may be reduced if the salary earned is more than the social security exempt amount of earnings. Additional information is available on OPM's website or by contacting OPM.

Additional selections may be made from this announcement within the same geographical area.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.


Keywords: Department Of Homeland Security, Midland , Information Technology Specialist (Customer Support), Other , Artesia, Texas

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