"The Federal Law Enforcement Training Centers (FLETC), through
strategic partnerships, prepares the federal law enforcement
community to safeguard the American people, our homeland, and our
values." We are a unique inter-agency organization preparing the
next generation of law enforcement officers to meet our Nation's
most pressing security challenges. Click here to learn more.
Learn more about this agency
The Information Technology Specialist (Customer Support/Network
Services) position is located in the Field IT Support Branch, IT
Operations and Support Division of the Chief Information Officer
Directorate in Artesia, New Mexico.
Being an Information Technology Specialist (Customer
Support/Network Services) makes you a valuable member of the FLETC
team and mission. You will be responsible for providing support for
end-user Electronic and Information Technology (EIT) customer
support functions, providing technical/administrative support of
Local Area Network (LAN) functions, serving as the backup
Communication Security (COMSEC) User Representative and as the
local Information Systems Security Officer, and performing a
variety of IT special projects.
Typical assignments include:
- Coordinating and providing the daily support of end-user
electronic and information technology requirements.
- Planning, coordinating, acquiring, configuring, inventorying,
and maintaining a wide range of enterprise IT hardware and
- Coordinating with customers and component headquarters' staff
to identify potential solutions to Training Delivery Point's
business requirements and working with government and contractor
technical personnel in resolving issues including installation,
configuration, troubleshooting, customer training, acquisition, and
- Analyzing and defining network service requirements for
- Performing or overseeing the installation, configuration,
security, and management of telecommunications hardware/software
products to include adds, moves, and changes.
- Providing support to the Training Delivery Point's
Cybersecurity program to include implementation and supporting
cybersecurity procedures and requirements.
- Serving as the Training Delivery Point's communications
security user representative.
- Performing a variety of IT special projects.
- Planning, developing, and implementing activities for a broad
range of enterprise data communication solutions.
Occasional travel - Occasional travel may be required.
2210 Information Technology Management
Conditions of Employment
- You must successfully pass a background investigation.
- You will need to set up direct deposit so we can pay you.
- You must be a U.S. citizen to apply for this position.
- Overtime work may be required.
- Occasional travel may be required.
- Required to undergo initial and random drug testing for illegal
drug use. Employment is contingent upon favorable results.
- Must possess and maintain a valid driver's license to conduct
official government business.
- This position is eligible for telework based on agency
- You may be required to work weekends and federal holidays.
- This position requires you to have access, safeguard, and store
classified national security information on a regular basis. You
must be able to obtain and maintain a Top Secret security
The qualification requirements listed below must be met by the
closing date of this announcement.
To qualify for the GS-12 grade level if you must possess the
At least one year of specialized experience equivalent to at
least the GS-11 grade level in the federal service planning and
delivering customer support services to include the acquisition,
inventory control, and management of Electronic and Information
Technology (EIT) hardware and software including market research,
preparation of acquisition documentation, enterprise license
tracking, maintenance of EIT, and disposal of EIT in response to
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
The Office of Personnel Management must authorize employment
offers made to current or former political appointees. If you are
currently, or have been within the last 5 years, a political
Schedule A, Schedule C, Non-career SES or Presidential Appointee
employee in the Executive Branch, you must disclose this
information to the Human Resources Office.
Re-employed annuitants' annual salaries will be reduced by the
amount of their retirement annuity and by further cost of living
increases. FERS retirees receiving a FERS annuity supplement must
also be aware that, like social security benefits, their FERS
annuity supplement is subject to an earnings test and may be
reduced if the salary earned is more than the social security
exempt amount of earnings. Additional information is available on
OPM's website or by contacting OPM.
Additional selections may be made from this announcement within
the same geographical area.
Applying to this announcement certifies that you give permission
for DHS to share your application with others in DHS for similar
Any offers of employment made pursuant to this announcement will
be consistent with all applicable authorities, including
Presidential Memoranda, Executive Orders, interpretive U.S. Office
of Management and Budget (OMB) and U.S. Office of Personnel
Management (OPM) guidance, and Office of Management and Budget
plans and policies concerning hiring. These authorities are subject