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Hotel Front Desk Agent

Company: Zia Park Casino Hotel Racetrack
Location: Hobbs
Posted on: May 3, 2021

Job Description:

OverviewDont just work. Work Happy.A career in gaming? At Zia Park, we think youll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Your daily responsibilities includeSUMMARY: Direct all operations for Hotel departments by performing the following duties. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Ability to deliver exceptional guest service at all times. - Communicate with all departments regarding in house ViPs and anyspecial needs. - Maintain an up to date working knowledge of all Zia Parkamenities as well as any special events. - Promote and sell special hotel programs, special rate packages,and upgrades when appropriate. - issuing and processing Marquee Rewards players cards - Maintain house bank and handle all checks and cash according to ZiaPark policies and procedures - Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. - Be knowledgeable of all emergency procedures and company policies - This person must have good communication skills as well as theability to lift, pull and push a moderate weight. - Responsible for taking reservations and accurately inputting intothe computer system. - Answer inquiries of room rates, outlets and room locations. - interact with Hotel Sales Manager on bookings. - Keep up to date with knowledge of phone system. - Handle all guests special requests in a professional manner. - Complete all necessary projects by the assigned times. Complete documentsas directed and to specifications. - Answers inquiries pertaining to hotel services; registration ofguests; shopping, dinning, entertainment, and travel directions - Greets, registers, and assign rooms to guest. - Stock items in the retail shop - Tender items for sale in the retail shop - Maintain a neat and clean work station - Other duties as assigned by management SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilitiesTo be successful in this position it will require the following skill setQUALiFiCATiONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be a minimum of 18 years of age. - High School diploma or equivalent - Six months related experience and/or training preferred; orequivalent combination of education and experience. - Must be proficient in Microsoft applications (Excel, Access,Word) - Must be able to read and write in English and have good verbal communicatingskills. - Basic math skills such as adding, subtracting, fractions,decimals, percentages etc. - Ability to define problems, collect data, establish facts, anddraw valid conclusions. PHYSiCAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces - The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. - Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision. WORK ENViRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment is usually moderate. - While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. - Exposure to unrestricted second-hand smoke in guest areas. Zia Park Casino reserves the right to make changes to this job description whenever necessary.Something to leave you withWhether you prefer being at the center of it all or working behind the scenes, theres a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment anywhere within the organization.Equal Opportunity Employer

Keywords: Zia Park Casino Hotel Racetrack, Midland , Hotel Front Desk Agent, Other , Hobbs, Texas

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