Assistant Store Manager
Title of Position
Title of Supervisor
PRIMARY OBJECTIVE OF POSITION:
To lead and coordinate delegated store functions in a manner
which will ensure retail sales and related activities are
performed in a professional, courteous, reliable and
MAJOR AREAS OF ACCOUNTABILITY:
1. Leadsand coordinates assigned functions and personnel under
the guidance and direction of the Store Manager.
Ensures adequate employee coverage throughout all business
hours within established guidelines.
2. AssistsStore Manager with personnel matters by providing
work direction, input on performance management
activities including disciplinary actions, and participating
in the employee interview process. Coaches employeesto
ensure employees are following and providing the Company
approved Customer Service Standards.
3. Answersquestions from store personnel on products and
procedures and acts as point of escalation for questions.
Provides technical expertise when needed.
4. Actsas the Manager on Duty (MOD) as assigned or needed
including being responsible for opening and closing the
store premises according to established policies and
procedures.Effectively handles customer concerns and
escalated questions within the guidelines established by the
Company.Seeks guidance from Store Manager when
needed for additional input.
5. Balancesall money received according to established
procedures and Store Operating Platforms (SOPs).Works
with Store Manager to investigate discrepancies with Loss
Prevention (LP) and take corrective action when
necessary. Followsthe process to ensure inventory at store is
properly managed to meet Company inventory
standards, as measured by regular cycle counts, internal
audits and physical inventories.
6. Activelyseeks to minimize shrinkage of inventory and
protect the store against shoplifting and internal theft.
that the Companys assets are adequately protected against
theft or other suspicious activity by complying with all
Company LP policies including securing store keys, maintaining
confidential alarm codes and ensuring alarm is
enabled during off-hours.
7. Implementschanges in the store showroom by making sure all
displayed merchandise is properly priced and signed,
stock is rearranged to promote sales, new product is
effectively displayed and the showroom is consistently
maintained to ensure a neat and orderly sales environment,
including all demonstration fixtures, product displays
and work areas as per Company merchandising standards.
8. Completesall merchandising programs in a timely manner
including all planogram line reviews and revisions.
Planogram revisions include promotional programs.
9. Supportsall Company sponsored promotions and seeks to
maximize alternate sources of revenue including but not
limited to ensuring Service Protection Plan (SPP) sales,
approved credit card applications, parts, billing of
hours, warranty claims, add on sales, and commercial business
growth meet or exceed Company established goals.
10. Pricesor assists in the pricing of discontinued and
surplus items and coordinates the sale of such merchandise.
11. Recommendsnew products and coordinates such
recommendations with the Store Manager and the Purchasing
Department. Providesinput for Retail and Merchandising
meetings.Notifies Merchandising of recurrent stock-out
situations or abnormal sales trends.
12. Participatesin all non-commissioned events deemed
necessary by the Company such as sales meetings, trade