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Parts Lead

Company: Bass Pro Shops
Location: Midland
Posted on: January 12, 2022

Job Description:

Position summary: Maintains and controls boat, motor, trailer and ATV parts inventory, assists and trains support staff and assists external and internal customers with purchases of or questions regarding parts. Position responsibilities: Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Assist with training of parts support positions. (CSR, Service Writer, Warranty Clerk etc.) Supervise work performed by parts support positions. Receive inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter. Research customer inquiries using Internet sites, manufacturer contact or on-site reference materials. Perform part sales transactions either on the phone or at the parts counter. Safeguard funds received and perform till reconciliation procedures on a daily basis. Create purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor. Receive parts ordered and check shipping documents vs. merchandise / quantities received for accuracy. Perform data entry of parts received into the IDS inventory tracking system. Place merchandise received in designated location for easy retrieval. Verify and validate receipt of payment in full before special order parts are shipped. Issue parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory. Verify and complete refund transactions on returned parts or cancellations. Ensure returned and warranty parts are sent back to the appropriate vendor and credit is received. Prepare for and conduct required parts inventories as per established schedules. Report and reconcile any inventory shortages or parts variances resulting from physical inventory. Perform daily and weekly reporting per SOP. Maintain a clean and professional work area. Follow all Company Policies and Procedures. Perform other duties, assignments and responsibilities as needed. Education and/or Experience High School education or equivalent experience Mathematical Skills / Reasoning Ability Ability to calculate figures such as discounts or percentages and make change to customers Communication Skills Ability to communicate in a friendly and professional manner to our customers and other associates Good phone etiquette Physical requirements Able to lift up to 50 pounds Able to stand for extended periods Other Knowledge, Skills and Abilities Ability to establish and maintain effective working relationships with Management, coworkers and customers Ability to operate computer and perform data entry functions Marine knowledge helpful 2021 Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! 2021 Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops

Keywords: Bass Pro Shops, Midland , Parts Lead, Other , Midland, Texas

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