IT Site Operations Desktop II

Company: HollyFrontier Corporation
Location: Artesia
Posted on: January 13, 2022

Job Description:

HollyFrontier Corporation

Basic Function This position will be responsible for providing Information Technology (IT) technical support at the local operational level. Resolves mid level technical issues to the Company-- -----------s end point devises and conducts routine technical assignments and projects for the IT Department under moderate supervision. This position will be the first and second level responder to address and support issues related to the local operational IT systems, desktops, printers and client support. - - Coordinate and assist with hardware and software upgrades at the local operational level. Job Duties

• Provides Tier 2 desktop support
• Provides general and specialized desktop, telecom, application, and infrastructure support (i.e., desktop, cabling, printers, hardware, software, LAN, WAN, DNS, DHCP, TCP/IP, VPN)
• Provides telephone and e-mail support to all assigned sites using various tools and after-hours support as assigned
• Maintains desktop hardware and peripherals inventory within the asset management system in accordance with established process and procedures; assists with desktop hardware and peripheral asset refreshes and in the end of life process of retired equipment
• May create MSI or application deployment packages for quick install of all applications
• Assists with small projects on an local operational level
• Provides limited on-site network monitoring and support. Responds to local user support issues as assigned. If necessary, coordinates additional assistance from next level of network support.
• Deploys related mobile devices and software
• Facilitates support of multi-function copiers and printers (will likely coordinate with a 3rd party) Evaluates vendor products in hardware, software and telecommunications equipment and provides recommendations as needed
• Provides minimal server administration duties as assigned including the maintenance of Windows Server.
• Recommends add-on technologies and customizations to Company software systems to provide efficiencies to business operations
• Writes clear, concise, and accurate documentation and provides training (i.e., work procedures, how to guides)
• Protects all Infrastructure systems from unauthorized access (i.e., MPLS, WAN, Wireless, PBX) Special assignments or tasks assigned to the employee by their supervisor, as determined from time -to time in their sole and complete discretion. Experience A minimum of five years of job-related experience is required. Education Level A minimum of a High School Diploma or equivalent is required. PREFERRED EDUCATIONAL LEVEL: A Bachelor---s Degree in Information Systems or related field is preferred. Required Skills Entry level knowledge of applications systems and ability to apply this knowledge. Entry level working knowledge of information systems concepts/design/development, systems development life cycle, recovery techniques, performance monitoring and tuning; decision-making, analytical, and problem solving skills. Conceptual and data analysis skills, advanced reading skills, the ability to perform intermediate mathematical calculations, intermediate reading and writing skills, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication. Administration, implementation and support experience required with printers, copiers, phones, laptops, desktops, print servers, and switches. - - Troubleshooting of Desktop applications. PREFERRED SKILLS: Certifications: Microsoft certifications (MCDST, MCSA, MTA); ITIL Foundation. Network, PC hardware and software certifications (A+, N+) are preferred. Supervisory/Managerial Responsibility None. Work Conditions Office based with up to 30% travel by land and air required. Petroleum refinery including but not limited to chemical, pressure vessels, tanks, rotating equipment, working in confined spaces, and exposure to risk of electrical shock. Subject to all weather and varying road conditions. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability. Physical Requirements Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, lifting and/or carrying up to 50 lbs, pushing and/or pulling up to 50 lbs, climbing up to 15 ft, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, perceiving color differences, ability to wear personal protective equipment and a respirator during emergency situations as needed (beards not permitted). - Our One HFC Culture: Our One HFC Culture focuses on five key values of Safety, Integrity, Teamwork, Ownership and Inclusion. They influence our decisions, shape our behaviors and keep us connected across the entire organization. Safety is first: We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. Everything we do is done with Integrity; We speak up. We listen. We do the right thing. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. Last, but not least, we foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger. About HollyFrontier Corporation HollyFrontier Corporation, headquartered in Dallas, Texas, is an independent petroleum refiner and marketer that produces high value light products such as gasoline, diesel fuel, jet fuel and other specialty products. HollyFrontier owns and operates refineries located in Kansas, Oklahoma, New Mexico, and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. In addition, HollyFrontier produces base oils and other specialized lubricants in the U.S., Canada and Netherlands, and exports products to more than 80 countries. HollyFrontier also owns a 57% limited partner interest and a non-economic general partner interest in Holly Energy Partners, L.P., a master limited partnership that provides petroleum product and crude oil transportation, terminal line, storage and throughput services to the petroleum industry, including HollyFrontier Corporation subsidiaries. Equal Opportunity Employer HollyFrontier Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

Keywords: HollyFrontier Corporation, Midland , IT Site Operations Desktop II, Other , Artesia, Texas