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Donor Relations Spec

Company: Vitalant
Location: Midland
Posted on: May 13, 2022

Job Description:

PRIMARY PURPOSE:Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.DUTIES AND RESPONSIBILITIES:

  • Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
  • Assures quality customer service to all customers.
  • Retains current donors by rebooking donation appointments.
  • Explains and/or enrolls donors in frequent donor programs.
  • Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
  • Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)
  • Converts donors to automated and other new collection technologies to optimize the donation opportunity.
  • Assists donors, blood center staff and coordinators in resolving customer service issues.
  • Administers customer service and marketing surveys to donors.
  • Collects data and prepares reports, as assigned and performs other clerical duties, as needed.
  • Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.
  • Performs all other duties, at the discretion of management, as assigned.REQUIREMENTS:Knowledge/ EducationHigh school graduate or GED required.Licenses/ CertificationsNone.ExperienceOne year experience in related field required.Skills/Abilities
  • Able to work in a team environment.
  • Strong customer service skills and ability to analyze customer-related situations and take appropriate action.
  • Effective communication skills, both verbally and in writing.
  • Able to maintain confidentiality.
  • Good working knowledge of PC software preferred.Blood Systems Inc. is an equal opportunity employer.EEO/Minorities/Females/Disabled/VeteransOur organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to accommodation@bloodsystems.org or call 1-844-220-2612 to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.Please see the below information about applicant rights and our commitment to compliance:EEO is the LawEEO is the Law SupplementPay Transparencye-VerifyAll candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.

Keywords: Vitalant, Midland , Donor Relations Spec, Other , Midland, Texas

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