Front Desk Associate
Company: Hawthorn Suites By Wyndham - Odessa, TX
Location: Odessa
Posted on: May 15, 2022
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Job Description:
Job DescriptionWe are looking for qualified and talented
individuals to join our team!Are you a self-motivated individual
ready to join the Front Desk Team and initiate the warm and
comforting experiences for our guests? This service professional
will be responsible for creating the ideal first impression in
welcoming guests upon arrival - and wishing them well upon
departure. The Front Desk Associate will be responsible to
demonstrate initiative, take ownership of challenges and have
excellent guest resolution skills. This individual will also play a
key role in promoting the Wyndham Rewards Program, while providing
recognition and benefits to all current members.The most suitable
Front Desk Associate will need to have a flexible schedule with
availability to work holidays and weekends. This individual will
also possess previous hands-on customer service experience
specifically within a high guest contact environment (hotel,
resort, or country club preferred). Requirements:POSITION
PURPOSEAttend to guests' needs, including, but not limited to,
registration, checkout and cashiering.QUALIFICATION
STANDARDSEducationHigh school or equivalent education
required.ExperienceMust have more than two years of hotel
experience.Create a delightful and inviting guest experience by
greeting and welcoming guests upon arrival. Register guests using
company software while verifying reservation, address, and credit
information. Promote theWyndham Rewards Program and provide
recognition and benefits to all present members.Accept payment for
guests' accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of
receipts daily. Issue keys to guests and control entrance of safety
deposit boxes. Other:Regular attendance in conformance with the
standards, which may be established from time to time, is essential
to the successful performance of this position. Employees with
irregular attendance will be subject to disciplinary action, up to
and including termination of employment.Due to the cyclical nature
of the hospitality industry, employees may be required to work
varying schedules to reflect the business needs of the hotel. In
addition, attendance at all scheduled training sessions and
meetings is required.Upon employment, all employees are required to
fully comply with the Hawthorn Suites rules and regulations for the
safe and effective operation of the hotel's facilities. Employees
who violate hotel rules and regulations will be subject to
disciplinary action, up to and including termination of
employment.SUPPORTIVE FUNCTIONSIn addition to performance of the
essential functions, this position may be required to perform a
combination of the following supportive functions, with the
percentage of time performing each function to be solely determined
by the manager based upon the particular requirements of the
hotel.
Keywords: Hawthorn Suites By Wyndham - Odessa, TX, Midland , Front Desk Associate, Other , Odessa, Texas
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