Remote Bilingual Spanish Mortgage Servicing Support Contact Center Supervisor

Company: VirtualVocations
Location: Odessa
Posted on: June 23, 2022

Job Description:

A financial institution is filling a position for a Remote Bilingual Spanish Mortgage Servicing Support Contact Center Supervisor.

Individual must be able to fulfill the following responsibilities:
Develop and lead individual monthly performance meetings with agents to review overall
Provide real-time and/or side-by-side operational and sales coaching, plus live monitor calls
Develop and deliver training sessions as necessary and share job knowledge Team Leads and peers
Qualifications for this position include:

Bilingual Spanish Required with HS Diploma, GED or Foreign Equivalent
5+ years in a call center environment and/or customer service experience required
3+ years leadership/supervisor experience preferred
3+ years of experience in the financial services industry preferred; mortgage experience strongly preferred
1+ year sales experience required with prior knowledge of call center operations strongly preferred
Proven record of developing and coaching high performing service and sales teams

Keywords: VirtualVocations, Midland , Remote Bilingual Spanish Mortgage Servicing Support Contact Center Supervisor, Other , Odessa, Texas