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Company: Schlumberger
Location: Midland
Posted on: September 22, 2022

Job Description:

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management.

Roles and Responsibilities:

  • The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer.
  • Ensures the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics.
  • This person drives the adoption of effective technological solutions to the customer needs and challenges
  • The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)

    Additional Responsibilities:

    • Capture/update customer activity for service delivery visibility in the business systems.
    • Capture and communicate internally significant customer intelligence.
    • Capture and confirm job-specific requirements.
    • As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
    • Compile and review cost estimates for consolidation with the technical proposal.
    • Assess job risks during analysis of customer job requirements.
    • Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
    • Communicate recommendations and actions to the customer to mitigate unplanned events.
    • Ensure that job deliverables are accurate and delivered on time.
    • Facilitate customer reviews of SQ events as required.
    • Coordinate and conduct regular service quality meetings with the customer.
    • Evaluate customer feedback via customer satisfaction reports and performance reviews.
    • Review the quality and completeness of field tickets.Proactively identify and resolve invoice disputes regarding product and service delivery issues.


      Minimum Job Qualifications

      • High school or GED
      • At least 5 years direct wellhead experience
      • Candidates must be able to work and reside in the US, without sponsorship


Keywords: Schlumberger, Midland , CUSTOMER ENGAGEMENT COORDINATOR, Other , Midland, Texas

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