CUSTOMER ENGAGEMENT COORDINATOR

Company: Schlumberger
Location: Midland
Posted on: September 22, 2022

Job Description:

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management.

Roles and Responsibilities:

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• The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer.
  
• Ensures the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics.
  
• This person drives the adoption of effective technological solutions to the customer needs and challenges
  
• The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)
  
  
  Additional Responsibilities:
  
  
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  • Capture/update customer activity for service delivery visibility in the business systems.
    
  • Capture and communicate internally significant customer intelligence.
    
  • Capture and confirm job-specific requirements.
    
  • As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
    
  • Compile and review cost estimates for consolidation with the technical proposal.
    
  • Assess job risks during analysis of customer job requirements.
    
  • Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
    
  • Communicate recommendations and actions to the customer to mitigate unplanned events.
    
  • Ensure that job deliverables are accurate and delivered on time.
    
  • Facilitate customer reviews of SQ events as required.
    
  • Coordinate and conduct regular service quality meetings with the customer.
    
  • Evaluate customer feedback via customer satisfaction reports and performance reviews.
    
  • Review the quality and completeness of field tickets.Proactively identify and resolve invoice disputes regarding product and service delivery issues.
    
    
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    Minimum Job Qualifications
    
    
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    • High school or GED
      
    • At least 5 years direct wellhead experience
      
    • Candidates must be able to work and reside in the US, without sponsorship
      
      
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Keywords: Schlumberger, Midland , CUSTOMER ENGAGEMENT COORDINATOR, Other , Midland, Texas