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IT Field Support Specialist

Company: Hi-Crush Services LLC
Location: Odessa
Posted on: November 26, 2022

Job Description:

Are you looking to join a company that is an innovative leader in proppant and logistics services? Hi-Crush Inc. is a leading supplier of premium frac sand and logistics services to E&P companies, service companies and pressure pumping companies. Our fully integrated supply and service ranges from frac sand mining to last mile delivery to the blender. We are searching for a IT Field Support Specialist to join our ambitious team. What we offer:

  • Impact: Have the opportunity to make a significant impact on employee growth, talent development and opportunities.
  • Never a dull moment: We are looking for someone with a CAN-DO attitude and enjoys a fast pace environment!
  • Great place to work: We are a leader in the industry due to our exceptional service, high-quality products, and talented employees.
  • We offer a Full Benefits Package
    • Medical, Dental, Vision
    • Company-paid Life Insurance
    • Company-paid short and long term disability
    • 401(k)
    • 401(k) match
    • Employee Assistance Program
    • Flexible Spending Account
    • Heath Savings Account
    • Paid holidays and PTO
    • and so much more POSITION SUMMARY The IT Specialist will support IT systems at the Texas Permian Basin. This specialist will support, install, and maintain Desktops, Laptops, and Printers. Serves as the first point of contact for end users seeking technical assistance. Coordinates with internal IT team to resolve user problems and act as "remote hands". ESSENTIAL FUNCTIONS
    • Provides Tier 1 desktop support for hardware and software issues. Maintain work requests/ticketing system.
    • Diagnoses and supports other technology devices, including printers, monitors, office phones and peripherals.
    • Prepares and delivers new hardware to employees, including imaging, and configurations of desktop applications.
    • Coordinates with vendors for repairs (e.g., Hardware Vendor technicians for warranty repair/replacements)
    • Travels between 5 sites to assist end users and internal IT staff.
    • Maintains on-hand inventory of critical parts and components.
    • Other projects as assigned POSITION QUALIFICATIONS, SKILLS & ABILITIES Education:
    • B.S. in Electrical Engineering or significant related field experience Experience & Skills:
    • 2+ years of technical work experience in support of desktop technologies
    • CompTIA A+ Certification
    • Low-level understanding of networking and networking principals
    • Experience racking/stacking server and networking equipment
    • Basic knowledge of Active Directory and/or Office 365
    • Ability to install, configure and maintain computers, hardware, and software
    • Strong troubleshooting skills with the willingness to learn new things
    • Must have excellent customer service, and listening skills
    • Knowledge of commonly used concepts, practices, and procedures within the IT field
    • Takes initiative, problem-solves, and demonstrates decision making skills
    • Ability to multi-task across several ongoing tasks with varying priority
    • Ability to clearly communicate with both technical and non-technical staff
    • Flexibility with schedule and willingness to work after hours and on weekends if necessary For more information about this great opportunity, log onto our website and check out our Careers page at . IND123

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Keywords: Hi-Crush Services LLC, Midland , IT Field Support Specialist, Other , Odessa, Texas

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