Customer Support Specialist (PT or FT) - WORK FROM HOME / REMOTE
Company: ECS Virtual Support, LLC
Location: Midland
Posted on: January 25, 2023
|
|
Job Description:
Join ECS as a Virtual Customer Support Agent. Our company is
seeking over 2,000 agents. Our agents choose from a number of
possible positions where they provide support to customers from the
comfort of their homes. Examples of positions may include: helping
customers make travel arrangements for a cruise, coordinating
roadside assistance for stranded motorists, assisting customers to
navigate a tax company's website, and assisting families with
Disney reservations, to name a few.Our virtual agents are true
professionals, with relatable personalities, and a
'bend-over-backward for you' mentality.If you are looking for a
family-oriented, work-from-home environment with a professional
company then this is the place for you. If you have the appropriate
office setup, we can offer you flexible hours, 100% autonomy, all
in the comfort of your home.The starting pay for our agents is
$10/hour for aminimum of 40 hours per week; and $8/hour for less
than 40 hours per week. We also include bonuses/incentives based on
performance, hours worked, and customer satisfaction. All
hours/shifts are available (Days, Evenings, Nights, weekends, and
OT) from which you can choose to work. The earning potential is
between $30,000-$60,000 per year if you're willing to put in the
time and effort, and offer great customer support. This is an
independent contractor opportunity.Participating in training and
certification coursesProviding excellent customer service by
guiding and helping others with a friendly attitudeUsing your home
computer and phone to answer inbound phone calls, video calls,
and/or live chats to provide awesome customer serviceCommitting to
and following through on working a minimum number of hours per
weekBeing accountable in all areas of work with usStandard
RequirementsMust have customer serviceexperience and/or
administrative experience (6+ months experience preferred)Must have
(or be willing to set up) a quiet home office with a
computer/laptop, headset, and reliable/strong internet
connectionMust demonstrate a high level of professionalism with
excellent typing, communication, and computer skillsMust be skilled
in spelling and grammar rulesMust be willing to submit to a
standard background check, drug test, technology check, and voice
assessmentsMust be willing to work hard and strive to make
customers happyMust be articulate and have an excellent command of
the English languageTechnical RequirementsCPU i5 (or equivalent),
i7 recommended, No Atom, Celeron, Pentium, Opteron
processors.Internet Download Speed 5Mbs down speed minimum.Internet
Upload Speed 3Mbs up speed minimum.Network Latency Max 250 MS
latency max.OS Win 8.1 (64bit), Win 10 (64bit).RAM 4GB minimum, 8GB
recommended.Must have a home office set up and ethernet cord you
can connect to your computer.Chromebooks, ipads or similar devices
are not acceptable. Must be a desktop or laptop connected to a
nearby router or wall for firewall/security purposes.
Keywords: ECS Virtual Support, LLC, Midland , Customer Support Specialist (PT or FT) - WORK FROM HOME / REMOTE, Other , Midland, Texas
Click
here to apply!
|