Retail Sales and Service Professional

Company: Telephone & Data Systems
Location: Carlsbad
Posted on: January 27, 2023

Job Description:

Are you a people person? Are you looking for competitive pay in a fast-paced environment? Are you looking to grow within a great company? If so, you may be an amazing fit for our team!Work Location: 1092 N Canal St., Carlsbad, NMAs a Retail Sales and Service Professional with TDS in Carlsbad, NM, you will be a key contributor in TDS's overall strategy to grow, delight and retain our customers. Our goal is to grow revenue and achieve sales goals by providing exceptional customer service-- and that starts with you. You will assist customers in our Retail Office as well as handle inbound customer calls.Being the face of TDS Telecom and sharing your knowledge with our customers is important and comes with many rewards - starting with pay. With an hourly rate of $17.83, uncapped commission (targeted at $2.02/hr), your targeted total annual earnings will be around $41,200. In your first two months, you'll receive additional $175 payments while you're ramping up to meet your sales goals! You will also receive a $1,000 sign-on bonus (paid after 30 days of employment)!We also offer a great schedule-- Monday through Friday 8:00am-5pm, no nights or weekends!In addition, you will also receive a generous benefits package, which includes:Medical, Dental, Vision coverage starting on day 1 of employment!Excellent 401k plan (100% matching on 3%, 40% matching on 2%)Annually, you will receive 3 weeks of vacation time and 2 weeks of sick time, which start accruing on your first dayDiscounts on TDS servicesTuition assistance after working with TDS for 1 yearOpportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination!In this role, you will:Deliver sales results through providing exceptional customer service: exceed or meet monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV and Internet Content Product offerings.Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries.Consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or offer at a better value.Follow cash management procedures to assure accuracy in all cash and payment handling from customer to depositKeep current with promotions, products and technology necessary to exceeding or meeting sales goals.Required Qualifications1+ years' experience in a sales or customer service role.2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.About us:TDS Broadband Service provides cable TV, broadband internet, and phone service for more than 370,000 customer connections in Arizona, Colorado, Nevada, New Mexico, North Carolina, Oregon, Utah, and Texas. VisithelloTDS.com.BenefitsAs a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture,click here!

Keywords: Telephone & Data Systems, Midland , Retail Sales and Service Professional, Other , Carlsbad, Texas