Desk Side Support

Company: AppLab Systems Inc
Location: Midland
Posted on: March 16, 2023

Job Description:

Job Description

Desk Side Support
Location: Midland , TX/ Frisco, TX
Duration:- 6-12+ Month
No of Position:-20
Onsite Required

Description:

• Ability to contact and troubleshoot directly with users to resolve various software and hardware issues.
• Good customer service focus personality and ability with "can do" attitude expected.
• Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc.)
• Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)
• User equipment moves within the office (disconnect equipment, relocate, and reconnect, retrieval)
• Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)
• Staging and imaging computers (unboxing, setup in staging area, image machines using Client's process)
• Maintain equipment records in inventory and stock
• Asset management systems - Manage hardware inventory and keep hardware databases updated.
• Windows OS System Image Deployment with SCCM and QA check them.
• Clean and repair machines. Changing laptop batteries, keyboards, replacing RAM.
• Trouble shoot boot issues such as blue screen / BIOS setting / Boot start up issues.
• Move laptops and desktops/workstations around the building as directed by the Team lead.
• Good understanding of Windows 10 and Office 365 apps. SharePoint, ServiceNow, Active Directory and Software Center a big plus.
• ITSM ticket system experience
• Hardware/ Software troubleshooting and repair skills on: PC's / Laptops / Outlook & Microsoft application basic troubleshooting. Other tasks as directed by the supervisor.

Keywords: AppLab Systems Inc, Midland , Desk Side Support, Other , Midland, Texas