Hotel Night Auditor

Company: Hawthorn Suites by Wyndham
Location: Odessa
Posted on: March 18, 2023

Job Description:

Hotel Night Auditor

We are looking for an intelligent, driven, and courteous night auditor. We always strive for our best and our customers see it.
This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels.In addition to managing our guests check-in and check-outs, the Night Auditor will be the first responder to any guest issues and assist in keeping our property quiet, ensuring our guests have a great night's sleep! Additionally, the Night Auditor is responsible for accurately running the audit each evening to ensure proper accounting and payment processing.

The person selected for this role will have:

• 2+ years of experience in a hands-on customer service role, preferably in a hospitality environment
• Computer efficiency
• Passion for customer service
• Strong ability to multitask and prioritize
• Problem identification and resolution skills
• Ability to work with very limited supervision (the Night Auditor is often the only employee on duty)
• Strong administrative skills
• Ability to remain calm while handling guest concerns and situations at night
• Ability to stay awake and maintain focus for long periods of inactivity Some of the duties include:
  • Checking guests in and out
  • Answering questions about the neighborhood and surrounding areas
  • Setting up morning coffee and other breakfast preparations
  • Having conversations with guests throughout the morning/night to give them a great experience
  • Assembling and reviewing daily financial/operations records
  • Ensuring guests have a quiet experience by enforcing noise curfews, occupant policies, etc.
  • Maintaining strong relationships with local law enforcement when they are on-site
  • Capturing company point-of-contact info when available to assist with sales activities
  • Reporting any facility issues such as lighting, vending machines, property damage to management
  • Various administrative tasks as assigned by the General Manager
  • Routine walks around the property to ensure hotel maintains a quiet and safe environment
    We are looking for part time to full time employees. Past hospitality experience is necessary.

Keywords: Hawthorn Suites by Wyndham, Midland , Hotel Night Auditor, Other , Odessa, Texas