MidlandRecruiter Since 2001
the smart solution for Midland jobs

End User Support

Location: Carlsbad
Posted on: March 19, 2023

Job Description:

Job Description:


  • Having experience of managing a team of 10+ members covering deskside support locally and globally across other sites.
  • Act as single point of contact for customer to deliver the service and set the right expectation.
  • Manage service escalation to resolution and identifies continuous improvement opportunities as appropriate.
  • Serve as an escalation point of contact with the primary focus on restoring the services.
  • Experience on ticketing tools in managing incidents and services.
  • Ensure VIP support for users on high standard and customer service.
  • Keep the knowledge base and runbook for the team updated with new resolution and process appropriately.
  • Manage and ensure the adherence of SLAs across the towers.
  • Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs.
  • Appropriately manage operations and conduct operational review meeting with customer stakeholders.
  • Demonstrate good interpersonal skills with team and customer.
  • Ensuring that effective communication is maintained with the executives, business leadership during a major incident
  • Good in communication with end users, able to articulate issue and help team to resolve it.
  • Work with service delivery management team to prepare a report on major changes to ensure appropriate and required communications are sent to the executives and stakeholders in-line with the business impact.
  • ITIL certification added advantage.

Keywords: CYNET SYSTEMS, Midland , End User Support, Other , Carlsbad, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Midland RSS job feeds