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Service Operations Manager

Company: Synergetic Staffing, LLC
Location: Midland
Posted on: September 8, 2019

Job Description:

Power Generation Service Operations Manager, Midland/Odessa, TX Responsible for all field service and operations including product maintenance, client relations and employee training. Works closely with the Sales, Engineering, and HSE departments. Duties and Responsibilities:•Communicate and coordinate with VP of Service & Operations, and other senior management team members on various operational and strategic initiatives.•Direct and manage operations for service, maintenance, quality and safety.•Coordinate, schedule and monitor all customer service related activities to insure the total service objectives are accomplished in a timely, cost effective and satisfactory manner.•Ensure all company policies and procedures are adhered to by employees.•Assist with the sales team to exceed growth expectations set forth by company, retain and develop existing customer relationships and develop new customer relations.•Maintain overall responsibility to profit and loss of the facility including cost effective control over operating expenditures and inventory.•Partner with HSE to create a culture of safety, identify the general and specific HSE risks and promote respect, understanding and adherence to all safety regulations.•Maintain close client contact and assure awareness of clients’ proposed activity and needs.•Control quality of the service during all phases of the operation and ensure that all products delivered to the client are of the highest quality in a timely manner.•Plan all operations with the Field Engineers/Technicians (pre-job briefing) and to provide them with all the necessary assistance to ensure that they deliver high quality service with the best economical and technical efficiency.•Control the quality and completeness of service tickets to ensure that all data related to service activities is captured accurately and service tickets are completed in a timely manner.•Maintain an accurate inventory of field services equipment and fixed assets. •Ensure the availability of the service equipment.•Oversee tracking of utilization, customers and their activity, pricing and other measures to determine health of Business.•Control and minimize labor overtime, premium freight and repair expenses.•Provide leadership and training to accomplish the company goals and objectives.•Ensure adherence to corporate Quality Policy and philosophy.•All other reasonable duties, as assigned.•Perform any special tasks that may be assigned which will contribute to the achievement of the Company’s strategic objectives. Minimum Qualifications:•Bachelor’s degree or combined education and experience acceptable.•Minimum 5 years' experience in an Operations/Service Manager role.•Self-motivated, energetic and ethical manager with exceptional experience in service businesses in the oil & gas industry. •Strong communication and management skills and deep relationships within the industry.  •Keen understanding of financials relating to managing a P&L for an Operations Business Unit.•Ability to manage multiple tasks and projects.•Excellent verbal and written communication skills•Good computer skills with Microsoft Office•Strong organizational and time management skills•Valid Driver’s License •Ability to work in a team but maintain independent work skills; be a self-starter and possess a strong work ethic.•Demonstrated ability to attract, develop, and retain talent. Preferred Qualifications:•Experience working in Permian preferred. Competencies:•Customer Service•Attention to Detail•Strong Leadership Skills•Balanced Decision Making•Employee Development•Strategic Thinker•Initiative•Performance Management Working Conditions:This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, and varying terrain. May be exposed to hazardous chemicals and required to enter confined spaces. Physical Requirements:•Ability to hear and verbally exchange ideas and information with the public, staff and others via the phone and on site locations. •Ability to walk long distances in rough or variable terrain.•May be required to lift up to 50 pounds and carry objects of 10 pounds or less routinely•This position will frequently be required to sit, stand, and walk.•May require the ability to climb stairs, to kneel and/or crouch to retrieve equipment and other items. Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

Keywords: Synergetic Staffing, LLC, Midland , Service Operations Manager, Other , Midland, Texas

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