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Desktop Support

Company: Inceed
Location: Midland
Posted on: November 7, 2019

Job Description:

Job Duties / Responsibilities --- Level 1 technology support for internal Company users of IT services. --- Receives and records customer problem/request/issues and captures necessary documentation. --- Performs initial level of problem identification and attempts to resolve; assigns ticket to next level support as needed. --- Responsible for software imaging of computers, laptops, and tablets per end-user spec in a timely and consistent manner. --- Monitors and tracks incident queue with the goal of timely addressing customer requests consistent with SLA requirements. --- Performs follow up on incident tickets with customer to ensure customer satisfaction. --- Develops and maintains knowledge of customer and customer specific business environment to provide great service. --- Maintains current knowledge of end-user computing hardware and software. --- Serve as a liaison between the business and technical support staff. --- Cultivate good working relationships with the business. --- Work closely with management to prioritize business goals and information needs. --- Performs other duties as assigned.
Minimum Essential Qualifications --- Associates Degree in Management Information Systems or related degrees or related years of experience.
--- Broad knowledge of end-user computing technologies - Office Products thru version 2016. --- Working knowledge and experience using Microsoft System Center Configuration Manager to image end-user devices --- Ability to conceptualize and assimilate data and present proposals in a clear and concise manner.
--- Ability to be on rotating 24x7 on-call rotation. --- Eligible to work in the United States without company sponsorship. Preferred Qualifications --- Prior work experience - fulltime, part-time, internships in an IT related position. --- Advanced computing skill sets - proficient with pc hardware, software, and peripheral devices. --- Experience with Office 365 a plus. --- Ability and willingness to travel to remote company field locations and lift up to 50 pounds.

Keywords: Inceed, Midland , Desktop Support, Other , Midland, Texas

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