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Desktop & Mobility Support Technician

Company: TechDigital Corporation
Location: Midland
Posted on: November 24, 2022

Job Description:

Desktop & Mobility Support Technician

This position is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop and mobility technologies standard to Chevron's operating environment.

Responsibilities for this position may include but are not limited to:

  • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron's Workforce Enablement product.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site
  • Executes mobility programs and services supporting employees
  • Advises managers on mobility policies and practices; gathers and completes required information and applications for processing.
  • Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.
  • Provisions iPads and other mobile devices for end users; including business application installs
  • Providing excellent customer service to employees and business units; collaborating with vendor partners and internal stakeholders to resolve a wide range of mobility issues
  • Understand and follow direction provided by the team leads and managers of different Chevron products and towers.
  • Document recurring issues in the Chevron Knowledge Base
  • Document in detail case status and tasks / work completed with end users in the Chevron ITSM system
  • Follow the Chevron critical incident process
  • Follow Chevron required safety protocols and complete regular trainings on safety and compliance
  • Supporting special projects and business analysis as required

    Required Qualifications:

    • Bachelor's degree in IT or 3 years relevant experience
    • Technologies - Candidate must have 3 years combined experience and be proficient in supporting the following technologies:

      • Mobile Device Management and Mobile Web Apps, iOS, etc.
      • Active Directory Administration and Infrastructure Design
      • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
      • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
      • General knowledge/troubleshooting for mobile devices and iPads
      • General knowledge of Microsoft Intune
      • Printers
      • Skype Video Conferencing system support
      • Office 365
      • Understand and troubleshoot Azure MFA
      • Desktop imaging
      • Strong customer service skills

        • Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Chevron business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.
        • Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global L1 and L2 support organizations.
        • Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among Chevron and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.

          Preferred Qualifications:
          Support Certifications, desired:

          • Microsoft Certified Professional
          • Microsoft Certified Solutions Expert (Messaging; SharePoint)
          • Microsoft Certified Technology Specialist

Keywords: TechDigital Corporation, Midland , Desktop & Mobility Support Technician, Professions , Midland, Texas

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