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Data Center Technician

Company: CYNET SYSTEMS
Location: Midland
Posted on: January 27, 2023

Job Description:



Job Description:


  • The primary responsibility is to maximize the availability of all Data Center components.
  • The technician is the point of contact for providing troubleshooting for all equipment in the Data Center facility.
  • The technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.

    Responsibilities:


    • Provide Smart Hands support at data center site.
    • 24/7 emergency high touch request.
    • Arranging ad hoc servicing/repair.
    • Arranging periodic servicing.
    • Meeting with maintenance people.
    • Physical intervention (electrical/mechanical).
    • Reacting to alarms (Client or Plant type alarms).
    • Responding to reports that environmental conditions are out of bounds.
    • Support and assist in the troubleshooting and testing Data Center equipment and components, including:
    • restarting equipment.
    • troubleshooting and patching power cables.
    • Troubleshooting and patching Fiber and Copper cables.
    • identifying a switch port location.
    • pinging key Devices and performing DNS lookups.
    • troubleshooting, installing, and where necessary removing equipment and/or components.
    • perform visual checks for hardware failure lights or console error messages, power status and hardware labels and.
    • Adding/changing/removing device - ILO, remote managed power.
    • Asset Tracking.
    • Manage and Maintain the DC inventory.
    • Manage and maintain DCIM tool used in the Datacenter.
    • Break Fix for IT Gear in Data Center.
    • Cable Mining and Inspection.
    • Device Labeling and Cable tracing during troubleshooting.
    • Capacity Management Monitoring, Remediation, Planning and Maintenance.
    • DC SOX compliance process.
    • DC Compliance controls Test, document.
    • DC Compliance controls - track, execution, evidence repository, metrics.
    • DC Visitor Access Process.
    • Decommission IT equipment.
    • Environmental Infrastructure Alert monitoring of the DC Facility.
    • High Touch Request - reboots, touches, etc.
    • Maintain the DC Floor Space (Housekeeping - dust removal, vacuuming, subfloor cleaning, combustible walk through, etc).
    • Infrastructure changes: interact with provider, schedule, CRQ, execution.
    • Inside the IT Container - Audit and Validation of Environment to ensure it meets Infrastructure requirements and Data Centre Standards (e.g. Capacity/Temp/Humidity/Air Conditioning).
    • Intelligent PDU maintenance - firmware upgrades.
    • Inventory - Defining requirements; patch cords, power cables, consumables (label tags, cable ties, label tape, hook-loop ties, etc.).
    • Monitoring Alarms, Fire, Mechanical.
    • Monitoring / Reporting - Capacity (Power and Usage).
    • Monitoring / Reporting - Environment - Humidity.
    • Monitoring / Reporting - Environment Temperature.
    • OE Assessment and Corrections.
    • Physical Server Installation Ops (Racking, Network Patching, Power, Remote Management).
    • Preventive Maintenance Schedules.
    • Receiving IT equipment at the site.
    • SAN Fiber Management.
    • SOP, JSA, BCP, Emergency Response documented procedures.
    • Hard Drive Destruction.
    • Prepare de-installed equipment for salvage.
    • Daily/Monthly/Quarterly reports generation and Review with Customer.

      Educational Qualifications and Experience:


      • Have an associate or bachelor's degree (not a must).
      • Certification in Data Center Management.
      • 3 years of experience on Data Center Services including managing Servers, Storage, Backup and Network devices.
      • Experienced in racking, stacking, cabling, decommissioning of Data Center Hardware devices.
      • The candidate will have experience in DC capacity planning, monitoring and walk through.
      • Strong Verbal and Written communication skills.
      • Ability to walk around a good deal of time, and lift heavy devices.
      • Willingness to work in shifts, attend oncalls and weekend work as per schedule.

Keywords: CYNET SYSTEMS, Midland , Data Center Technician, Professions , Midland, Texas

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