Customer Service Representative
Company: Robert Half
Location: Midland
Posted on: April 9, 2021
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Job Description:
Ref ID: 04736639Classification: Customer Service
RepresentativeCompensation: $15.00 to $16.00 hourlyCustomer Service
Represenative needed in Midland, Texas for a local bank. This is a
tempoary to full-time position that will report to the Phone Bank
Manager. Job responsbilites include: 1. Answer and respond to
telephone calls from customers for problem resolution, account
inquiries, transfers to other WTNB staff, and, should the
opportunity arise, to ensure the customer is in or aware of the
appropriate Bank product or service. 2. Maintain a working
knowledge of all requisite computer software including subsequent
software upgrades. 3. Read, understand and apply policies,
procedures and product information to conduct basic research to
resolve account questions from customers. 4. Maintain a detail
oriented appearance and demeanor while talking with customers and
other Bank employees. 5. Attend work on a regular basis, on time,
and withstand varying degrees of stress. KNOWLEDGE, SKILLS &
ABILITIES (Minimum education, experience, technical and
communication skill levels and licenses/certifications normally
required to perform the duties of this position. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.) --- Knowledge of commercial
bank operations, concepts, practices, systems and related
regulations --- PC skills including word processing, spreadsheet,
call center software, and Bank's core software platform ---
Advanced interpersonal communication skills including a knowledge
of telephone etiquette, a good command of English, the ability to
speak clearly and enunciate properly --- Bilingual is a plus ---
Must be able to adapt to a changing work environment when needed
--- Must have a people friendly personality and a willingness to
promote the Bank and sell financial products and services over the
telephoneJob Requirements:Banking Products, Banking Services,
Banking Transaction, Online Banking, Personal Banking, Telebanking,
Customer Service, Call Center Customer ServiceOfficeTeam, a Robert
Half Company, matches professionals in the administrative field
with remote or on-site jobs on a temporary and
temporary-to-full-time basis. Whether you're a seasoned
administrative pro or starting your career, we have options for
you. Our experienced staffing professionals can promote you to
employers and advocate on your behalf. We provide access to top
jobs, competitive compensation and benefits, and free online
training. For more opportunities, get the Robert Half app and
receive instant notifications when our AI matches your skills and
experience with jobs. When you work with us, you're working with
the best. has been recognized as one of FORTUNE's "Most Admired
Companies" every year since 1998 and was named to Forbes' inaugural
list of America's Best Temporary Staffing Firms. Questions? Call
your local office at 1.. All applicants applying for U.S. job
openings must be authorized to work in the United States. Benefits
are available to temporary professionals. Visit for more
information. -- 2020 OfficeTeam. An Equal Opportunity Employer.
M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing
to Robert Half's Terms of Use ( ).
Keywords: Robert Half, Midland , Customer Service Representative, Sales , Midland, Texas
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