Customer Service Representative

Company: Robert Half
Location: Midland
Posted on: April 9, 2021

Job Description:

Ref ID: 04736639Classification: Customer Service RepresentativeCompensation: $15.00 to $16.00 hourlyCustomer Service Represenative needed in Midland, Texas for a local bank. This is a tempoary to full-time position that will report to the Phone Bank Manager. Job responsbilites include: 1. Answer and respond to telephone calls from customers for problem resolution, account inquiries, transfers to other WTNB staff, and, should the opportunity arise, to ensure the customer is in or aware of the appropriate Bank product or service. 2. Maintain a working knowledge of all requisite computer software including subsequent software upgrades. 3. Read, understand and apply policies, procedures and product information to conduct basic research to resolve account questions from customers. 4. Maintain a detail oriented appearance and demeanor while talking with customers and other Bank employees. 5. Attend work on a regular basis, on time, and withstand varying degrees of stress. KNOWLEDGE, SKILLS & ABILITIES (Minimum education, experience, technical and communication skill levels and licenses/certifications normally required to perform the duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) --- Knowledge of commercial bank operations, concepts, practices, systems and related regulations --- PC skills including word processing, spreadsheet, call center software, and Bank's core software platform --- Advanced interpersonal communication skills including a knowledge of telephone etiquette, a good command of English, the ability to speak clearly and enunciate properly --- Bilingual is a plus --- Must be able to adapt to a changing work environment when needed --- Must have a people friendly personality and a willingness to promote the Bank and sell financial products and services over the telephoneJob Requirements:Banking Products, Banking Services, Banking Transaction, Online Banking, Personal Banking, Telebanking, Customer Service, Call Center Customer ServiceOfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. -- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( ).

Keywords: Robert Half, Midland , Customer Service Representative, Sales , Midland, Texas