Front Desk Agent (Part-Time)

Company: Tru By Hilton
Location: Midland
Posted on: November 26, 2022

Job Description:

*We are hiring for a part-time position on our front desk team* *here at the Tru by Hilton in Midland,TX!!*

*Primarily evening shifts. 3pm- 11pm / 11pm-7am (Audit)*

Full Job Description

*SUMMARY: *Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

*ESSENTIAL DUTIES AND RESPONSIBILITIES: *

* Greets, checks in, and assigns rooms to guests
* Promptly and effectively deals with guest requests and complaints
* Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
* Assists sales and marketing efforts as directed by General Manager
* Handles confidential information with high integrity
* Maintains accurate cash, accounting, and reservation records
* Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
* Answers guest inquiries about area attractions, hotel services, directions or reservations
* Conducts wake up calls as requested
* Records pertinent guest information and issues in log book for opening managers review
* Keeps communal areas and lobby clean
* Assists breakfast hosts in replenishing food or supplies and cleaning as directed
* Assists with laundry as directed
* Follows company policies and procedures
* Other duties as assigned by supervisor or management

*QUALIFICATIONS : *

*Education/Experience: *High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton OnQ experience preferred.

*Working Conditions: *

* Will be required to work nights, weekends, and holidays.
* Will be required to work in a fast-paced environment.

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability

Experience:
* Hotel Experience: 1 year (Required)
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Tru By Hilton, Midland , Front Desk Agent (Part-Time), Sales , Midland, Texas